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Participant
October 3, 2023
Question

Lost share for review functionality

  • October 3, 2023
  • 1 reply
  • 160 views

I'm working on an INDD file that I had used to generate a share for review link. As of this morning the share for review tool is no longer working. I can click on the blue "share" icon in the top right of the program, but no window appears. I have also tried the File>Share for review, which does not give any results either. 

A couple other things to note that I'm experiencing in the same file: 

- InDesign program will not full close after I close out of the document and attempt to close the application and then stops responding.  I end up having to force quit in order to regain any navigation or open up a file.

- If I try to save the .indd file as an .idml file, the .imdl seems to freeze InDesign and never open. 

 

Here are a few troubleshooting steps that I've tried, with no success: 
- force quit and reopen

- sign out and back in to Adobe Creative Cloud in the desktop app

-  restart my computer

- uninstall and reinstall the Indesign software application

- attempt to send the file for an idml "round-trip" (Save as... idml, open idml Save as... indd), but per the above notes, I cant get the idml file to open

 

Any additional ideas or troubleshooting steps or ideas for fixes would be greatly appreciated. 

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1 reply

Bill Silbert
Community Expert
Community Expert
October 4, 2023

If you are using InDesign version 18.5 with Mac OS Ventura then make sure that your version of Ventura is the latest version 13.6. Earlier versions of Ventura have caused problems similar to yours with inDesign which updating Ventura has fixed. Do not, under any circumstances update your Mac OS to the new operating system Sonoma. At this time Creative Cloud programs are not fully compatible with that new OS.

Participant
October 4, 2023

Bill - appreciate the feedback! 
I didn't think to include it in my original posting;; I 'm actually on a PC (Lenovo laptop), running on Windows 10 Enterprise.