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Question

Masking to Gray Issues

Forum|Forum|8 years ago
December 5, 2017
5 replies
3298 views

I recently updated from Indesign CC2017 to CC2018, and have been having issues with color shifting. As my work is often color critical, this can't be happening! Specifically, I notice that it will shift anything with a white mask behind it to an off gray on export to Adobe Acrobat. Opening the file from Acrobat to Illustrator seems to make the gray disappear, but my customers can't proof their work in Illustrator! I need to fix this problem, I have checked as many color options as possible, however, it doesn't seem to be a color issue.

This is not only on export, either. Any image placed in Indesign shifts to a gray from white, making my screen image of the items look muddy and off. This happens more often when using filters, but can make it difficult to adjust layouts, especially ones that have GRAY in them! PLEASE HELP!!!

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littleprintAuthor

Participating Frequently

I did a reinstall this morning, deleted all of my preferences and settings, and the problem may have gone away. *fingers Crossed*

littleprintAuthor

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Ok, so every file I had issues with yesterday I resaved today after a SECOND reinstall with full clear of preferences, and the issue has resolved itself!

littleprintAuthor

Participating Frequently

Another Sample: Should look like this:

PDF's Like This:

BobLevine

Community Expert

How are you creating these PDFs?

littleprintAuthor

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These pdfs were "Export to PDF" from Indesign. Is there another way I should be making them that would retain accuracy?

littleprintAuthor

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I should note that aside from minor adjustments while printing, leaving my color settings and everything else on the default standards works best with the printers I am using, as most adjustments are made to the graphics and images directly and tested with a print before sending to production.

Bill Silbert

Community Expert

Check to make sure that your color settings for Illustrator, Photoshop and InDesign all match exactly. I recently had a similar problem between Photoshop and InDesign with CMYK images. I had recently been updated to CC 2018 on my work computer through my company's specialized install (which does not use the desktop app). It turned out that the default color settings for Photoshop were "US Newsprint (SNAP 2007)" while my InDesign was the US default of "U.S. Web Coated (SWOP) v2". The color shift for imported raster images between the two programs was as dramatic as what you've shown. Switching the Photoshop to the "North America General Purpose 2" settings fixed the problem. I later was able to install the 19.0.1 Photoshop update which also had fixed the problem.

littleprintAuthor

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All my color settings match exactly. They must have defaulted to the general purpose 2 that you're suggesting, because I have never changed them. This has caused problems for me in the past, so since my printing system is so accurate with the defaults in my program, I chose to not mess with a thing that isn't broken.

littleprintAuthor

Participating Frequently

This is what it looks like in Indesign when I try to do any transparency adjustments at all, or filters of any kind.

This is how it should look.

This is how another file looks, which is full vecor with screens and masks:

And this his how it exports to an Adobe PDF File:

rob day

Community Expert

littleprint wrote
This is how another file looks, which is full vecor with screens and masks:
And this his how it exports to an Adobe PDF File:

From your screen capture looks like you are viewing in a browser (Safari)?

Does it look that way in AcrobatPro?

Are you using spot colors?

littleprintAuthor

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This screen shot is from Acrobat Pro (note the tools at the bottom of the screen). I'm using White, and Black, not spot. Default Swatches on ALL, as previously stated.

rob day

Community Expert

Some screen captures of the problem would help. Select the problem object and show you Swatches and Color Panels.

Do you have Proof Colors turned off? What is the color definition and color mode of your [Paper] swatch?

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