Participant

Question

Meu arquivo nao abre em outro PC

Forum|Forum|7 months ago
August 29, 2025
3 replies
309 views

Estou fazendo um catalogo extenso em um PC e comprei outro para continuar o trabalho, porem o arquivo nao abre e minha nuvem simplesmente nao esta atualizando mesmo tendo espaço. Ja tentei tambem usando outra nuvem, e passando os arquivos por pendrive, com todasa as imagens linkadas. O suporte da Adobe nao conseguiu me auxiliar. O que poderia estar acontecendo e como posso arrumar esse erro?

Abhishek Rao

Community Manager

Hi @leticiamello,

Could you please try signing out of the Creative Cloud app, then restart your computer, and sign back in again to see if that helps with the sync and opening the file? If still the issue persists, would you mind sharing the affected file with us for testing.

Looking forward to your response.

Abhishek

Randy Hagan

Community Expert

Do you still have the old PC? If so, does it still open there?

As far as the updating goes, did you sign out of your old PC before you tried to install/update Creative Cloud on the new one? If so, all is not lost:

Sign into your Adobe Account from Adobe.com. I apologize for the information showing in US English, but I'm hopeful that the information is positioned the same for your language within Adobe's web presence in your country.

Under the Plans and Payment pull-down menu select the Activated Devices option. Again, I'm hopeful that the information for your language is positioned similarly, even if the language in the illustration above does not correspond with your language.

This opens the Activated Devices page for your account. Don't be surprised, as shown below, if you see multiple instances of your old system listed on the page.

Delete all the references to your old PC, then go to your new PC's Creative Cloud Desktop application and sign in with your Adobe ID (generally, your email address for the account) and your password. Hopefully this will let you get into your system, download updates and use them on your new system.

Hope this helps,

Randy

L

leticiamelloAuthor

Participant

I did try this with the adobe team and didn't updated as well.

L

leticiamelloAuthor

Participant

But thank you for your help!

Abhishek Rao

Community Manager

Hi @mini_pig,

I understand how frustrating it must be. To narrow this down, could you let me know which OS and InDesign version you're working with on both machines and if you see any error message when trying to open the file? It would also help to confirm if the images are linked correctly on the second system or if they're missing paths. As a quick test, please try packaging the file (File > Package) on the first PC and then transfer the packaged folder to the new one to see if that resolves the issue. If possible, a short screen recording of what happens when you try to open the file would also be useful for checking this further.

Looking forward to your update.

Abhishek

L

leticiamelloAuthor

Participant

I have the latest version in both computers, but unfortunately in my older computer the package button is not available/clickable. Do you know how can I make it available for me?
The error just says that my cloud is not synchronized because it's unable, even that in my other computer is saying it's all synchronized and updated.

Peter Spier

Community Expert

Being unable to Package is odd. It could indicate a problem with your preferences and or cache files, especially if you migrated your prefs from an older version during install.

I would try the manual method for resetting the prefs and deleting the cache at Reset InDesign Preferences and Other Troubleshooting

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