Participating Frequently

Answered

Microsoft Visual C++ Runtime Library Runtime ERROR!

Forum|Forum|14 years ago
June 17, 2011
4 replies
28516 views

Installed trial version InDesign CS5 with update patch 7.0.4 on a clean/new installation of Windows XP Pro Sp3.

- InDesign CS5 Trial was the first program installation on the drive.

- Unable to run due to following:Runtime Error! Program C:\.....InDesign.exe The aplication has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I called tech support; however, they will not provide assistance on trial products.

Any assistance is appreciated.

This topic has been closed for replies.

Correct answer John Hawkinson

Forgive my ignorance; however, I am replying to you via MS Outlook 2010 and am imbedding images into the body of the e-mail. There is not an option to reply on the thread page http://forums.adobe.com/message/3748037#3748037 .

There should be a Login link on the upper-left corner of the page.

T

TryingTo_Learn01Author

Participating Frequently

Still no solution in sight; however, somehow my question was marked solved.

Peter Spier

Community Expert

The only one who can mark a question as answered is the person making the original post. It's possible marking John's earlier answer as correct also triggered an "answered" status, but I don't think that's automatic.

T

TryingTo_Learn01Author

Participating Frequently

Would you advise starting a new post?

Peter Spier

Community Expert

Sounds more like you were a little over-zealous in turning off startups. There are a few that ARE essential.

Anyway, I had another thought. You said clean Windows install. Do you have a printer installed? ID likes to see a local printer as default.

T

TryingTo_Learn01Author

Participating Frequently

Over zealous - guilty!

I did not have a printer installed at the first installation; however, during yesterday's successful installation threre was a local / network printer installed.

Peter Spier

Community Expert

Local means attached to the computer, not a network printer. Should probably be on-line, too.

Peter Spier

Community Expert

I see a report that msvcr90.dll is the faulting module there. That's Microsoft code that's been re-distributed as part of the Adobe products to perform basic Windows operations, and I would say it indicates the original installation is bad. For a licensed copy, the obvious solution is to uninstall and reinstall, but I don't know if you can do that with the trials these days. It might be worth a try, though.

T

TryingTo_Learn01Author

Participating Frequently

I neglected to mention this was OS load and my second time around installing InDesign:

- First I installed InDesign CS5 after many other programs were already installed - same C++ error message

- I read several threads suggesting a registry cleaner, which I used, and it produced no results

- Hence, I reformatted the drive, re-installed Windows, then installed InDesign CS5. The install showed no errors.

- An alternate post regarding Photoshop CS5 recommended installing the update prior to running the program; therefore, I downloaded and installed InDesign CS5 7.0.4 update successfully prior to attempting to open the program.

- Once again the same C++ error message. I even installed all Microsoft C++ updates to no avail.

Similar threads regarding this exact error exist on Adobe threads with no solutions.

Peter Spier

Community Expert

You might not get an error if the files were installed, but are corrupt. Reformatting is a whole lot of work for a trial. You could try running the installer again and see if it asks if youwant to repair the installation.

I highly recommend running MSConfig first, though, and turn off all non-essential startup items, then go to services and hid the Microsoft services, look through the list and turn off any you see that look non-essential (which should be most or all of what's left). Make sure Anti-virus and malware scanners are disabled, along with third party firewalls, iTunes, Browser helpers and toolbars, and pretty much everything except your mouse (Bonjour should be allowed to run) and I'd leave networking active, then reboot and try whatever you can with the installer.

Peter Spier

Community Expert

Can you give us the EXACT error message, and any erro codes that go with it?

C++ runtime errors are usually basic configuration problems of some sort -- corrupt file someplace or similar, but it certainly won't hurt to trash your prefs. See Replace Your Preferences

T

TryingTo_Learn01Author

Participating Frequently

Hi Peter,

Thank you VERY much for your response!

Please find an attached .jpg of the error message.

Here's the exact text:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Additionally, I heeded your counsel on trashing the preferences; however, because InDesign has never successfully launched, there is only one folder present, "CompositeFont" which is empty, n.b. I have my folder settings set to display all hidden files and folders.

With appreciation,

Peter Spier

Community Expert

Attachments are disabled. You have to come back to the web page and use the camera icon to embed an image in your post like this:

Take a look in Event Viewer (Control Panel > Administrative tools...) and see if there's any other info, too. It sounds like a failed install.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded