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Participant
December 18, 2005
Question

Missing required system fonts or cmap files

  • December 18, 2005
  • 99 replies
  • 53004 views
Hello,

I installed (and uninstalled and reinstalled over and over) InDesign CS2 today (via the full Creative Suite 2 installer), and every time I try to launch it, I get the dreaded "missing required system fonts or cmap files. please reinstall" dialog.

I have read and tried http://www.adobe.com/support/techdocs/324343.html. I have manually copied in the ZX______.PFM and ZY______.PFM files. I have deleted the AdobeFnt*.lst files, and reinstalled.

Nothing seems to work.

Could someone assist with a solution?

Regards,
Allan
    This topic has been closed for replies.

    99 replies

    Participant
    May 9, 2008
    Hello,

    I am on a MacBook running OS X (Leopard) and I just tried installing InDesign CS3. I have been using InDesign CS for the last few years. I received the same error message as everyone here and I tried replacing my CMap and Base folders in both library/application support/adobe/fonts/Reqrd in both the username folder and the system folder, but this hasn't worked. I also tried copying the fonts from the CMap folder and the Fonts folder from the 'PDFL' folder in 'Application Support' in case that might help something.

    Has anyone encountered this problem and NOT been able to resolve it with Domingo's fonts? If so, what did you do? This is so frustrating!

    Danielle
    Participant
    April 18, 2008
    Domingo,

    I can't seem to download the files you have a link to. Can you please email them to me. I am on a G5.
    My problem is I get a message that says
    Could not complete your request because of a program error.

    valarie
    Participating Frequently
    March 19, 2008
    Hallo Domingo Chavez,

    I have a query regarding the FontException with PDF while viewing using acrobat viewer java api(com.adobe.acrobat.*)

    I assume the problem is FontRegisration, because Arial and TimesNewRoman are truetype in my document and not registered. So it is alerting with not able to recognize the font.

    So, I request you to revert back with a solution that how to register the font in an existing pdf from java.

    Thanking you
    Charles v c
    Peter Spier
    Community Expert
    Community Expert
    March 9, 2008
    Jessica,

    See post #29 in this thread.
    Participant
    March 9, 2008
    Domingo,
    I would love to have these files, as I am getting this message and it is making me unable to work in InDesign. I have tried all the Adobe support fixes I can find & I the client I am doing this for can only have CS2 files.

    Could your miracle cure be posted or emailed to me at schultzjess@yahoo.com.

    Your help would be wonderful & I would be very thankful.

    Jess
    Participant
    December 12, 2007
    Participant
    December 12, 2007
    Ann Cleary & Domingo

    Thanks so much for all your help with the missing fonts and getting dreaded error message. Everything worked fine. I downloaded your reqrd.rar and zipped it to get the relevant 2 folders. I searched and searched as to where to put it, like Ann I have a MAC. I followed Ann's location on my mac and got to Library/Application Support/Adobe/Fonts and that's all I had. I moved Domingo's Reqrd Folder over and renamed the folder to Reqrd (full location now Library/Application Support/Adobe/Fonts/Reqrd.) I opened up both Indesign CS2 & Photoshop CS2
    and both errors have been resolved (Indesign with the error about CMAPS & Photoshop with error that Abobe could not complete your request because of a program error.)

    Thank you so much Domingo & Ann for your insight to where on a MAC the folders would go.

    All the best and Happy Holidays.

    Richie
    Participant
    November 4, 2007
    Hello,

    I need help. I've XP Spanish version and i created the folder C:\Program Files\Common Files\Adobe\Fonts but it still doesn't work. There it's also the folder C:\Archivos de programa\Common Files\Adobe\Fonts both with the folder Reqrd.

    Can anyone help me?
    Participant
    November 2, 2007
    Your a legend Domingo Chavez! - you Base files et wroked a treat, I almost hd a heart attack when my indesign went down! :-)
    Participant
    October 29, 2007
    I received this error on a user's machine when launching InCopy CS2 immediately after installing and updating InCopy CS3.

    Copying the Reqrd folder provided by Domingo did the trick. Oddly, the CMaps folder that was there initially had less than ten files in it and the Base folder was completely missing.