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Alexis5FD2
Participant
Aug 18, 2020 2:39 PM UTC
Answered

Missing required system fonts or CMap files

I am unable to start indesign because this message pops up "Adobe InDesign is missing required system fonts or CMap files. Please reinstall InDesign". I have uninstalled, restarted and reinstalled the InDesign App to no avail. Any advice on how to fix the problem?

william_galindoCorrect answer
Inspiring
Mar 17, 2025 5:34 PM UTC

If one is going to make a copy of their preferences--reset the prefs, change the prefs as desired, quit ID, THEN make a copy. DON'T make a copy right before resetting the prefs--if that is the problem, they are already corupt. 

 


I think the problem in my case was the cache, cause after I deleted the cache and preferences the problem was solved and I was able to restore my old preferences without a problem.

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LoranColletPro
Participating Frequently
Mar 6, 2025 6:59 PM UTC

Depuis ce matin, mon InDesign ne veut plus démarrer.

Je l'ai désinstallé et ré-installer plusieurs fois, même en redescendant de version (19.5.2 à 19.0) et rien n'y change.

 

Auriez-vous une solution ?

 

Merci

Détails :

- Mac OS : Ventura 13.7.5

- InDesign CC 2024

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Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
Mar 6, 2025 8:01 PM UTC

Hi @LoranColletPro,

 

Could you share a screen recording showing your workflow and where exactly the error appears? 

In the meantime, try signing out of Creative Cloud, signing back in, and then relaunching InDesign to see if that helps. Also, I would recommend going through the troubleshooting steps mentioned here: Troubleshoot Fonts in InDesign.

Let me know how it goes! Looking forward to your update.

 

^
Abhishek

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LoranColletPro
Participating Frequently
Mar 7, 2025 7:22 AM UTC

Hi,

J'ai suivi tes conseils et cela ne fonctionne toujours pas.

J'ai ensuite tenté de suivre les conseils sur les fonts mais cela ne fonctionne toujours pas.

Voici ce qui se passe quand je relance Indd :

 

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Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
Aug 18, 2020 3:52 PM UTC

Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using. 

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Alexis5FD2Author
Participant
Aug 18, 2020 4:05 PM UTC

I am using Windows 10 Home Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz 1.50 GHz 64-bit operating system x64-based processor, do you need more information for the operating system? 

 

The InDesign is version 15.1.1. 

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Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
Aug 18, 2020 4:58 PM UTC

That's an unusual error that I haven't heard of for a long time.

 

There could be some sort of conflict on your system. One trick I've heard used is using the CC Cleaner Tool before reinstalling again:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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