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February 16, 2022
Question

More M1 / InDesign headaches

  • February 16, 2022
  • 1 reply
  • 1183 views

Having read all the discussions about the problems with Adobe products vis a vis the new M1-chip Mac, I'm just throwing in another experience with it. I cannot explain how it happened, but InDesign started hanging yesterday, and became completely unusable. Then I started having more problems. My Finder started crapping out and needing to be relaunched, other apps started having the same problem.

 

I'd be tempted to put this on a problem with OS Monterey, except I was able to get everything fixed eventually, except for Adobe products (Acrobat also started to become non-functional). I've tried the Cleaner App limited success. I've opened InDesign after the clean-up and a new install, and I can open ID files from the Finder, but the Open command in the app itself doesn't work.

 

I will mention that there was one process or line that was still appearing in the Cleaner window, "Fix Host File," that the Cleaner tool wouldn't clean. It remained there after running the clean-up. I'll say that I didn't do a manual search for residual Adobe files after running the cleaner, but I can't say I have much confidence that doing all that work is going to make a difference if I do the whole clean-up again.

 

I'd offer more details if I didn't have a day job. I'm sorry, this is the best I can do. I don't know whether there's one more answer to this problem that's escaped my notice, or I'm just adding one more anecdote about the misery that is M1 vs Adobe.

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1 reply

Frans v.d. Geest
Community Expert
Community Expert
February 16, 2022

We have several M1 Macs, from 8gb Air to 16gb/2Tb MacMini's and iMacs. We have no problems with the latest native M1 version 17.1 at all.... Try a clean install of the system and apps, check for helper apps etc. you use.

Known Participant
February 17, 2022

Three days ago I would have felt the same way. Everything's been working like a charm for a month. Then something happened. I'm completely mystified. I did one clean-up, but I'm going to do another one with a manual search for any leftover Adobe files. And start her back up. I'm not completely sure it isn't a Mac OS thing that's just manifesting most obviously in InDesign. Because of the Finder crash . . . which no one's mentioned in any of the other threads about this kind of problem.

Known Participant
February 23, 2022

I took the MacBook back to Apple. In the Activity monitor, a process called fileproviderd is taking up 100% of the CPU usage. Apple says this is always related to cloud-based apps, of which I have three main ones—Box, MS Office, and Adobe CC. Removing all of these didn't get rid of the problem, and it looks like they're going to have to wipe the machine completely. Luckily, I'm able to work from my old machine in the meantime, which seems not to have a problem with any of the apps. 

 

The only difference between the old Mac and the new one is that it's an Intel machine running Big Sur. The new one is M1/Monterey.

 

This is just an FYI for the thread.