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defaultlwhnep2hnull
Participant
October 18, 2021
Question

My CC Libraries keep disappearing

  • October 18, 2021
  • 3 replies
  • 1530 views

I have had my technical support team uninstall/reinstall all Adobe products, and we've removed CC libraries from appdata/roaming. This resolves the issue temporarily, but it always comes back. Is there a way to permanently resolve this and keep my CC library from disappearing?

3 replies

ddjanni
ddjanni
Participating Frequently
June 24, 2025

Same issue still happening. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 24, 2025

Hello @ddjanni,

 

Would you mind trying the following steps and checking if it helps:

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3T7YxsE)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/3T9zGoi)
  • Relaunch InDesign

Looking forward to hearing from you.
Anubhav

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 19, 2021

Hi there,

 

Sorry to hear about your trouble. Is your CC libraries panel not loading or showing up? Could you please share screenshots or a small video demonstrating the issue? It would really help us understand the issue and assist you accordingly.

 

Regards 

Anshul Saini

D
defaultlwhnep2hnullAuthor
Participant
October 19, 2021

Here is a screenshot of what's happening. 

That happens in all apps as well.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 19, 2021

Thank you for sharing the screenshot. You may ask your technical support team to try the steps suggested in this help article (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html). I hope it helps!

 

Regards,

Anshul Saini

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
October 18, 2021

Start by letting us know more: Does this only happen in InDesign, or in all your other CC applications? Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

D
defaultlwhnep2hnullAuthor
Participant
October 19, 2021

It is in all of my CC libraries applications. I'm using Photoshop 22.5.1 , Illustrator 25.4.1 , and InDesign 16.4. I'm not sure what exactly you mean by operating system but my computer is running Windows 10 Pro.

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