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Participant
Sep 7, 2026 5:19 AM UTC
Answered

My Indesign hangs and then I have to restart whenever I use links or update links. I've tried on the hard drive and a portable drive - same thing. It is driving me mad. This is on all documents, not just one. Any ideas?

My Indesign hangs and then I have to restart it whenever I use links or update links. I've tested with all documents on the hard drive and a portable drive - same thing. It is driving me mad. This is on all documents, not just one. Any ideas?

    Abhishek Rao
    Abhishek RaoCorrect answer
    Community Manager
    Sep 7, 2026 1:10 PM UTC

    Hi ​@karenr36414959,

     

    Sorry you're experiencing this, especially since it's affecting all of your documents and interrupting your workflow.

    Could you please try the suggestions shared by the experts, particularly disabling the Generative AI options in InDesign Preferences and resetting InDesign preferences, then restart InDesign and test the Links workflow again?

    Please also share your exact InDesign and OS versions and let us know the results. Based on your update, we'll be happy to assist further.

     

    Thanks,
    Abhishek

    4 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity ManagerCorrect answer
    Community Manager
    Sep 7, 2026 1:10 PM UTC

    Hi ​@karenr36414959,

     

    Sorry you're experiencing this, especially since it's affecting all of your documents and interrupting your workflow.

    Could you please try the suggestions shared by the experts, particularly disabling the Generative AI options in InDesign Preferences and resetting InDesign preferences, then restart InDesign and test the Links workflow again?

    Please also share your exact InDesign and OS versions and let us know the results. Based on your update, we'll be happy to assist further.

     

    Thanks,
    Abhishek

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    Participant
    Sep 9, 2026 11:36 PM UTC

    Fantastic - that worked, thank you.

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    Community Expert
    Sep 7, 2026 5:30 AM UTC

    Also, share the OS and InDesign version. Cleaning preferences could also help.

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    -Manan
    leo.r
    Community Expert
    Community Expert
    Sep 7, 2026 5:24 AM UTC

    First, disable Generative AI options in preferences - will it make a difference?

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