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Wandayance
Participant
December 10, 2020
Answered

My Indesign software crashed and no longer works

  • December 10, 2020
  • 3 replies
  • 1387 views

Hello everyone, can't launch my indesign software, it crashes every time with this error message:

ADOBE InDesign is missing requierd files. Please reinstall. Missing file: / Library / Application Support / Adobe / TypeSupport /.../ ROMAN.TXT

I tried to repair through the basic installation, but nothing to do. Does anyone have an urgent solution, I have an unsaved work in progress (a book) and I'm afraid I will lose everything. thanks in advance

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi there, 

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the uninstalling application with Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from Creative Cloud.

 

Feel free to let us know if you still need assistance.

 

Regards,

Srishti

3 replies

P
PIDG
Participant
October 5, 2023

i am having the same issue. i have reinstalled this program 3 times in 1 week. so frustrating.

 

Rishabh_Tiwari
Rishabh_Tiwari
Legend
December 20, 2023

Hi,

 

Sorry for the delay in response. Are you still experiencing the issue? If yes, please share a few more details like:

-The version of InDesign & OS.

-Is this happening with a specific file or multiple files?
-Is it crashing at launch or in the middle of editing the file?
-Is it crashing while performing a specific action or randomly?


We're here to help, just need more information.

 

Thanks

Rishabh

Srishti_Bali
Srishti_BaliCorrect answer
Legend
December 21, 2020

Hi there, 

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the uninstalling application with Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from Creative Cloud.

 

Feel free to let us know if you still need assistance.

 

Regards,

Srishti

M
Mariamne
Participant
July 5, 2023

Will I lose all my work if I uninstall?

 

jmlevy
Community Expert
jmlevyCommunity Expert
Community Expert
July 5, 2023

No, unless you have saved your work in the InDesign folder (in the application  folder).

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