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S
Shidaone88
Participant
October 17, 2018
Answered

Need Help ASAP: InDesign CC 2019 isnt working with Mojave Update.

  • October 17, 2018
  • 4 replies
  • 1872 views

I upgraded to Mojave and it doesn't seem to work with InDesign 2019 or InDesign 2018. Every time I click or drag anything in InDesign the lag time is 15sec or more.

Is there a new update coming out?

This topic has been closed for replies.
Correct answer AnshulJain19

Hi Rashida,

Please try removing preferences and cache of InDesign CC 2019 and try relaunching it.

Preference folder: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/

Cache folder: Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/

Regards

-Anshul

4 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
October 18, 2018

Hi Rashida,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

AnshulJain19
Adobe Employee
AnshulJain19Correct answer
Adobe Employee
October 18, 2018

Hi Rashida,

Please try removing preferences and cache of InDesign CC 2019 and try relaunching it.

Preference folder: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/

Cache folder: Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/

Regards

-Anshul

S
Shidaone88Author
Participant
October 19, 2018

Thank you, this worked.  I was able to figure out what needed to be deleted from your path.

InDesign SavedData

Users/[user]/Library/Caches/Adobe InDesign/Version [version]/InDesign SavedData (Delete InDesign SavedData)

InDesign Defaults

Users/[user]/Library/Preferences/Adobe InDesign/Version [version]/InDesign Defaults (Delete InDesign Defaults)

100pk
100pk
Inspiring
October 18, 2018

Have you tried resetting preferences? shift-command-opt-ctrl + open indesign

I just upgraded to Mojave and ID works fine for me…

L
Community Expert
LaubenderCommunity Expert
Community Expert
October 18, 2018

Hi,

there is a hotfix for CC 2018.1 with OS X 10.10.14 (Mojave) that you have to install yourself.

The fix does not come with the CC Desktop app:

InDesign/InCopy CC 2018 crashes on launch | macOS 10.14 (Mojave) beta

Regards,
Uwe

S
Shidaone88Author
Participant
October 19, 2018

I tried this twice even after uninstalling ID but it didn't work :/ T

hanks for helping.

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