New computer- file already open errors and file doesn't exist errors

Forum|Forum|1 year ago
April 24, 2024
4 replies
2191 views

When I open a file that I was working on previously- I am either getting an error that says:
"This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it." OR "either the file does not exist, you do not have permission, or the file may be in use by another application". These messages persist and I have to force quit the program.

The steps I have already taken
Cleared cache
Had another user create IDML file and try opening that
Deleted any erroneous lock files
Confirmed that no one else is in this file

How can I fix this?

This topic has been closed for replies.

Correct answer chanda5FAC

So I was able to resolve this issue after thinking through all possibilities. I opened the file on the old computer where I was not getting the errors. Packaged the file. Reopened and re-linked to the local folder of links. That resolved it. Obviously the error was in the access to some of the linked files so I'm guessing somehow I had lost permissions to certain file locations on the server with the switch to the new computer.

Q

queenbee505cle

Participant

I recently had the same problem and the thing that fixed it for me was relinking the graphics I had in my CC Library.

C

chanda5FACAuthorCorrect answer

Participant

So I was able to resolve this issue after thinking through all possibilities. I opened the file on the old computer where I was not getting the errors. Packaged the file. Reopened and re-linked to the local folder of links. That resolved it. Obviously the error was in the access to some of the linked files so I'm guessing somehow I had lost permissions to certain file locations on the server with the switch to the new computer.

E

Eugene Tyson

Community Expert

Great glad you are back. I posted the reason on 24th Apr.

C

chanda5FACAuthor

Participant

So I also tried having another person package the file but that gave me same errors---even when I downloaded to my hard drive.

I am able to open OTHER documents without a problem
I am able to open THIS file on my other computer... so it's something about THIS computer and that file. ARG