Participating Frequently

Question

New Cross Reference Dialog Slow to Load

Forum|Forum|1 day ago
March 27, 2026
3 replies
30 views

I have just upgraded from CS4 to Creative Cloud, so I am still discovering things that are different . .

This problem is that the dialog box for creating a New Cross Reference takes about 40 seconds to load. That doesn’t seem right, so what am I doing wrong?

I place my cursor in the desired location.
Open the Cross References window
Click on Create New Cross Reference
Wait 40 seconds (it seems even longer!)

Thanks for your help.

Bill Silbert

Community Expert

CS4 was released 18 years ago. Are you saying that you installed the latest Creative Cloud version of InDesign on the same computer that you had CS4 installed on? It seems highly unlikely that the current Creative Cloud could even be installed on a computer old enough to run CS4. And even if it could be then it’s almost guaranteed that performance would be totally unpredictable. Please give specifics as to your actual situation in regard to your computer, operating system and exact version of the Creative Cloud InDesign that you’re using.

A

Anthony274639151s3hAuthor

Participating Frequently

No, it’s a totally new computer and it’s Windows 11Home, 32Gb RAM and 64-Bit.

The version of In Design is the Creative Cloud Desktop (21.3 x64).

I have attached the screen recording in mi answer to Anubhav below.

Barb Binder

Community Expert

What are your computer specs and how many x-refs are in the file?

This was recorded on a four year old MacBook Pro and the speed seems to be as expected.

~Barb at Rocky Mountain Training

A

Anthony274639151s3hAuthor

Participating Frequently

My new computer is Windows 11Home, 32Gb RAM and 64-Bit.

The version of In Design is the Creative Cloud Desktop (21.3 x64).

I have about 75 cross references in the document - these were created and operated normally in the old CS4. In fact, the old ones are fine - it’s new ones that are causing me grief. Thanks.

Barb Binder

Community Expert

Ok, that is unexpectedly slow.

This is a file that was converted to v21 from CS4? I wonder if saving it to IDML and then back to InDesign .indd would straighten out any file corruption that could be causing this.

~Barb at Rocky Mountain Training

Anubhav M

Community Manager

Hello @Anthony274639151s3h

Thanks for reaching out. Could you confirm the versions of the OS/InDesign installed and share a brief screen recording of your exact workflow and the problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav

A

Anthony274639151s3hAuthor

Participating Frequently

I just upgraded my computer and it’s Windows 11Home, 32Gb RAM and 64-Bit.

The version of In Design is the Creative Cloud Desktop (21.3 x64).

I attached the screen recording as requested. Thanks.

20260328074110.mp4

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