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josephc79893978
Participating Frequently
February 7, 2018
Answered

New Document command not working

  • February 7, 2018
  • 30 replies
  • 43959 views

All of the sudden my Indesign is giving me an error box whenever I click File>New>Document or Ctrl+N

A blank error box appears and has %CCX_FNFT_DIALOG_NAME as the header. It won't let me create a new document.

I can still open an existing document however.

Any ideas?

    This topic has been closed for replies.
    Correct answer mlchaney721

    Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

    Go to:

    Edit....then

    Preferences....then

    General....then

    check the box that says....

    Use legacy "File New" interface

    Click OK

    Then try to open a new file

    It worked for me...so I'd bet it will work for you too.!!

    I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

    Have a blessed evening....Mindi C.

    30 replies

    L
    Linda344912145940
    Participant
    December 28, 2023

    I tried everything that was suggested and nothing worked.

    THIS WORKED FOR ME: Install Adobe Creative Cloud !

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 2, 2024

    Hi,

     

    Glad to hear that the issue was resolved. If it happens again, you can also try resetting InDesign preferences. Feel free to reach out if you need further assistance. 

    Thanks
    Rishabh

    H
    hatec
    Participant
    January 14, 2022

    Thank you. This fix worked for me.😍

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    December 7, 2021

    on247 said: "I have to uncheck the legacy new document."

     

    Hi on247,

    hm. That's quiet a surprise!

    What's your version of InDesign on what operating system?

     

    Thanks,
    Uwe Laubender

    ( ACP )

    A
    allysir2
    Participant
    January 21, 2021

    Thank you so much..It worked for me too

     

    on247
    on247
    Inspiring
    December 7, 2021

    Thanks. Worked for me to, only the other way around.
    I hav to uncheck the legacy new document.

    B
    BJAndrews
    Participant
    December 24, 2020

    Amazing - thank you for this!!

     

    mathik321
    mathik321
    Participant
    December 4, 2020

    Sir It was really helpful..I was so excited while it started working with few clicks.

    Thank you so much again.

    pH_Host
    pH_Host
    Participating Frequently
    December 3, 2020

    Thanks, that works for me to 👍

    S
    sandras15477777
    Participant
    November 20, 2020

    Worked perfect!

    H
    Heidi16B8
    Participant
    November 17, 2020

    I had this problem on Mac after the latest update. This worked for me on Mac - I went to InDesign -preferences-general and checked the use legacy new document dialogue box.

    Arian Hashemi
    Arian Hashemi
    Known Participant
    June 24, 2020

    hello,
    I have the same problem in the latest version of Indesign. 15.1.1
    I can change the preference to legacy 'New Document' but it should work.  I have tried resetting the preferences but it is still the same. It is also using the latest version of CC.
    My OS is 10.15.5

    Any suggestions?

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