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josephc79893978
Participating Frequently
February 7, 2018
Answered

New Document command not working

  • February 7, 2018
  • 30 replies
  • 43959 views

All of the sudden my Indesign is giving me an error box whenever I click File>New>Document or Ctrl+N

A blank error box appears and has %CCX_FNFT_DIALOG_NAME as the header. It won't let me create a new document.

I can still open an existing document however.

Any ideas?

    This topic has been closed for replies.
    Correct answer mlchaney721

    Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

    Go to:

    Edit....then

    Preferences....then

    General....then

    check the box that says....

    Use legacy "File New" interface

    Click OK

    Then try to open a new file

    It worked for me...so I'd bet it will work for you too.!!

    I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

    Have a blessed evening....Mindi C.

    30 replies

    Show previous replies
    umbertor74036553
    umbertor74036553
    Participant
    May 14, 2018

    Grazie per l'aiuto

    bryanc82125361
    bryanc82125361
    Participating Frequently
    May 10, 2018

    Thanks

    B
    BioFUSION
    Participating Frequently
    May 10, 2018

    I recently had this issue as well, I had it with ALL CC programs from PS, AI, ID, AE, PR, etc. I tried various things mentioned on these forums, did other googling to no avail. Multiple re-installs, manually deleting all folders left behind in AppData, Program Data and Program Files, after one re-install, Photoshop gave me a more in depth error message. To which I figured out I missed Program Files(x64 and x86)/Common Files/Adobe during my manual deletes.

    Anyhow the error led me to:

    C:\Program Files (x86)\Common Files\Adobe\CEP

    In this folder their is a folder named:

    Extensions

    I renamed this folder to "Extensions2" (You can rename it whatever you want, just so your program cant find it under extensions).

    Once I renamed the folder and re-ran my programs they all had back their start screens or new file dialogs. The folder didn't return for some reason, but the only side effect I see so far to not having this folder is my programs work correctly again. Maybe someone can do some more in depth troubleshooting here because I'm no programmer, but this will get you back to running normal from my experience.

    EDIT: BTW I am running Windows 10 Pro 1803 x64, I cant guarantee similar results with other versions. Good Luck.

      B
      BioFUSION
      Participating Frequently
      June 1, 2018

      I have narrowed it down to

      Program Files (x86)\Common Files\Adobe\CEP\Extensions\com.adobe.ccx.start-2.2.1

      I put all other folders back one by one, luckily this was the last on the list and when I put this folder back the error returned. The date on the folder suggests it was updated on May 1st, I fairly update pretty quickly so, not sure if that was the date the update was issued to figure out which update it was but it disabled the majority of my programs. Unless using the classic "new file" override.

      Anyways I thought I would update for new people coming across this so they know they dont have to remove the whole extentions

      folder, just the one listed above (or just rename it).

        R
        robertr90791200
        Participant
        May 8, 2018

        Thanks that worked for me

        H
        Community Manager
        Himanshu2017Community Manager
        Community Manager
        February 21, 2018

        Hi,

        Kindly follow the troubleshooting steps as mentioned below to resolve the issue:

        • Sign out of the creative cloud desktop app
        • Download the creative cloud desktop Uninstaller to uninstall it.

                  Link to download the creative cloud Uninstaller:

                https://helpx.adobe.com/uk/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

        • Once the creative cloud desktop app is uninstalled. Please download it again from the link given below:

                 https://www.adobe.com/creativecloud/desktop-app.html 

        • Install the creative cloud desktop app and sign in into it.
        • Try launching the application E.g. InDesign, Illustrator & Photoshop and check if the issue is resolved.

        Regards,

        Himanshu Kapoor

          J
          josephc79893978Author
          Participating Frequently
          February 21, 2018

          Hi Himanshu, tried all that and it still doesn't work.

          I'll continue to use the Legacy "New Document" version until a major update is released that fixes this on Windows 10.

          R
          richcruzchicago
          Participant
          February 16, 2018

          I am experiencing the same issue. Plus, the "Show 'Start' Workspace Wnen No Documents Are Open" isn't working either.

          Steve Werner
          Community Expert
          Steve WernerCommunity Expert
          Community Expert
          February 16, 2018

          Did you try restoring your InDesign preferences?

          Trash, Replace, Reset, or Restore the application Preferences

          E
          ernestv97
          Participant
          February 13, 2018

          Thank you! This help me.

          M
          mlchaney721Correct answer
          Participant
          February 9, 2018

          Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

          Go to:

          Edit....then

          Preferences....then

          General....then

          check the box that says....

          Use legacy "File New" interface

          Click OK

          Then try to open a new file

          It worked for me...so I'd bet it will work for you too.!!

          I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

          Have a blessed evening....Mindi C.

            J
            josephc79893978Author
            Participating Frequently
            February 9, 2018

            Hi Mindi C, thank you so much for fixing that. I can't believe I spent half an hour with Adobe Tech Support and they couldn't figure out such a simple solution!

            Adobe, you have FAILED THIS CITY!

            Thanks again Mindi C, you are the best!

              H
              Community Manager
              Himanshu2017Community Manager
              Community Manager
              February 16, 2018

              Hi Joseph,

              We apologize for the inconvenience caused to you.

              We would like to inform you that we are investigating this issue on priority basis. You can use legacy "File New" interface as a workaround now.

              Launch InDesign > Edit > Preferences > General > select the box that says "Use legacy "File New" interface" > click ok

              Regards,

              Himanshu Kapoor

                jane-e
                Community Expert
                jane-eCommunity Expert
                Community Expert
                February 8, 2018

                A Google search for %CCX_FNFT_DIALOG_NAME brought up a couple of hits, but they were all Photoshop, not InDesign.

                Report it as a bug at user voice so the engineers and all other users can see it.

                Adobe InDesign: Bugs: Hot (745 ideas) – Adobe InDesign Feedback

                Derek Cross
                Community Expert
                Derek CrossCommunity Expert
                Community Expert
                February 7, 2018

                Which version of InDesign and OS?

                Have you tried resetting your InDesign preferences?

                J
                josephc79893978Author
                Participating Frequently
                February 7, 2018

                InDesign CC ver 13.0.1 x64 on Windows 10

                Derek Cross
                Community Expert
                Derek CrossCommunity Expert
                Community Expert
                February 7, 2018

                To reset your preferences try this:

                Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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