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nathalieb26460355
nathalieb26460355
Participant
July 29, 2021
Question

New version of Adobe won't open older files

  • July 29, 2021
  • 3 replies
  • 1053 views

Several versions of Indesign accumulated on my PC, so I uninstalled the oldest ones. I am now runnning InDesign 2021... but cannot open files created with older versions (I think 2019). They all show with a pdf icon, they don't open directly and I can't open them from InDesign... WHat can I do to open my documents and keep working on them with the 2021 version?

 

It's a bit mad! 

If I had known, I wouldn;t have uninstalled older versions...

 

Can someone help? Thank you?

 

This topic has been closed for replies.

3 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
July 29, 2021

To reset the file associations for InDesign and any other Creative Cloud apps both for Windows and Mac see: https://helpx.adobe.com/in/x-productkb/global/file-associations-broken-uninstall-applications.html.

    T
    Teresa Kostick
    Participant
    September 23, 2021

    This doesn't work for me - running CC on a Mac, trying to open a CS6 .indd file. It was already associated with InD, but InD says it cannot open the file. I had no plugins for the older version and have not had a non-CC version installed on my system for some time. 

     

    This is a major portfolio piece and a book I need to update and republish. Is there anything else to be done? Every other result I see is about opening newer files on older versions, and nothing has fixed this. I've just updated to the most recent version to make sure I have all the fixes. 

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    September 26, 2021

    Hi Teresa,

     

    Sorry to hear about your experience. Do you see this behavior with this specific file? Is this file saved on a network drive?

    You may also try the suggested steps on this help article to troubleshoot file related issues.

    Hope it helps.

     

    Regards,

    Ashutosh

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    July 29, 2021

    You have a file association problem. Somehow your INDD files are associated with Acrobat. Change it in your operating system (which you didn't indicate).

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      July 29, 2021

      I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the InDesign forum so that proper help can be offered.

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