No option to log into company account

Forum|Forum|5 months ago
October 29, 2025
2 replies
92 views

This account is associated with my company account. This account has been provided with InDesign application however, I cannot use the license because adobe.com site is recognizing my email address as a personal account instead of company account. How do I get the option of choosing company instead of personal?

Bug

Abhishek Rao

Community Manager

Hi @kristiane_0169,

Thanks for reaching out and sharing the details. Please try opening the page in an incognito or private browser window, then manually enter your credentials to see if that allows you to sign in with your company account.

If the issue continues, please contact your admin through this link: https://adobe.ly/3Yr57fT and ask them to create a support ticket from the Admin Console.

If you're the admin, you can reach out directly for help here: https://adobe.ly/3Uowp5y.

Feel free to reach out if you have any more questions, we're happy to help.

Looking forward to your update.

Abhishek

Randy Hagan

Community Expert

Are you big enough to have in-house/contract IT folks?

The biggest advantage of getting "company" access to Creative Cloud is that if you're buying CC for Teams and/or on corporate licensing plans is that you get an IT management console capability that makes those installs, and verifications, a snap. If your company account is a single-license subscription that is not CC for Teams, your company has a personal account too. Then it's nothing more than your sign-in versus their sign-in.

But are we talking conflicting software sign-ins with Creative Cloud, or you using your additional CC services on a system already signed in with the company account? If we're talking about, say, using your generative AI credits on the company system signed into a company account, you're built to lose here. As a practical matter, the system can be signed into only one account at a time. You just need to go to another system without a CC install, sign into Creative Cloud from the web browser, and get the content/service you're looking for. Download to the system, then move it to the company's production machine across company network/sneakernet connections. As far as licensing goes, I don't know if it would be valid to use your license to download Adobe Stock content or Generative AI product. But I suspect not.

Hope this helps,

Randy

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