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Eugenia33798080q4gz
Participant
November 22, 2023
Answered

No puedo abrir Indesign. Aparece el mensaje " Indesign 2024 se ha cerrado inesperadamente"

  • November 22, 2023
  • 4 replies
  • 1110 views

Ayer al exportar una página del documento en el que trabajaba (que ya había exportado varias veces sin problemas), apareció un fallo con las tareas en segundo plano. Como no conseguía exportala decidí reiniciar el programa. Pero cuando intenté abrirlo de nuevo no pude, apareció el mensaje "Adobe indesign 2024 se ha cerrado inesperadamente". Y así cada vez que intentaba abrirlo...

Hoy he desinstalado el programa y vuelto a instalar varias veces y siempre ocurre lo mismo: cuando lo abro por primera vez, lo puedo abrir, creo un documento nuevo, lo guardo, cierro programa y a la que intento abrir de nuevo el programa no puedo, vuelve a salir el mismo mensaje "Adobe indesign 2024 se ha cerrado inesperadamente" y ya no hay manera de arrancar el programa...

 

He buscado soluciones pero no encuentro ninguna...

 

Adjunto capturas de pantalla de l mensaje que me salió al exportar la página y el que me sale ahora al intentar abrir el programa.

 

Gracias.

    This topic has been closed for replies.
    Correct answer Steve Werner

    You must update to the current version: 13.6.2. Version 13.2 WILL CRASH.

    4 replies

    E
    Eugenia33798080q4gzAuthor
    Participant
    November 22, 2023

    This is my operating system:

     

    Following your advices, I'm gonna try to update the system to Ventura 13.2 or restore the InDesign preferences and caches.

    I hope it works!

     

    Thank you!

     

    Steve Werner
    Community Expert
    Steve WernerCommunity ExpertCorrect answer
    Community Expert
    November 22, 2023

    You must update to the current version: 13.6.2. Version 13.2 WILL CRASH.

      E
      Eugenia33798080q4gzAuthor
      Participant
      November 22, 2023

      On my computer I don't have the version Ventura 13.6.2 available, so I updated to Ventura 13.6.1

      And it works! Now I can open Indesign  🙂  Thank you so much!

       

      And for curiosity. Why shouldn't I upgrade to Sonoma? That's the default update I was getting.

       

      Thank you so much!

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      November 22, 2023

      Not speaking your language, I didn't realize you attached a error report. I agree with @jmlevy that having an old version of Ventura can cause the problem. The current Ventura version is 13.6.2.

      E
      Eugenia33798080q4gzAuthor
      Participant
      November 22, 2023

      OK! So I update the system to Ventura version 13.6.2. I'm gonna try.

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      November 22, 2023

      It would be helpful if you could tell us exactly what operating system you are running.

       

      To deal with problems like that, it's often useful to restore the InDesign preferences and caches. Here's how:

       

      https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

      jmlevy
      Community Expert
      jmlevyCommunity Expert
      Community Expert
      November 22, 2023

      The report crash indicates that you are running InDesign on Ventura (13.2). Update your system to the last version of Ventura (12.6) but DO NOT UPDATE your system to Sonoma.

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