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jasonkyle1976
jasonkyle1976
Inspiring
January 28, 2021
Question

Not able to Save or Save As in InDesign 2021 on macOS BigSur

  • January 28, 2021
  • 3 replies
  • 711 views

Help!

 

Save / Save As is greyed out — I have to force quit at least half a dozen times a day.

Have been trashing the prefrences but it only lasts for so long before it happens again.

This topic has been closed for replies.

3 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
January 29, 2021

Hi there,

 

Sorry to hear about your experience. This is not the usual behavior of the app. In addition to the suggestions given earlier, I'd recommend following troubleshooting steps suggested on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) & let us know if they help.

 

Regards,

Ashutosh

jasonkyle1976
jasonkyle1976Author
Inspiring
February 4, 2021

It seems to be behaving if I have touch swiched off on my intuos wacom tablet...

I'll keep working like this to see if this is the cause.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
February 4, 2021

Other things to try:

 

* Update Big Sur to 11.2

* Update InDesign to 16.1

* Check with Wacom to see if they has an update for the tablet

 

 

M
Mike Bro
Legend
January 28, 2021

Hello jasonkyle1976

 

When this happens do this so you don't lose your work....

 

Export>>IDML

Closed down Indesign, reopen, see if missing functionalities are reinstated (if this doesn't work try and reboot your entire computer).

open the IDML and save as to INDD.

 

follow these steps when deleting the InDesign preferences files

Try to delete your InDesign preferences
Using a keyboard shortcut:
1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

 

 

Regards,

Mike

jasonkyle1976
jasonkyle1976Author
Inspiring
January 28, 2021

Hi Mike

 

Yes I have been trashing the prefrences and this works for a while (Maybe a coincidence) and then the problem comes back.  

M
Mike Bro
Legend
January 29, 2021

Hi,

 

There are different levels of resetting preferences, take a look at the link below.......
https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

Regards,

Mike

 

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
January 28, 2021

Which version of InDesign and OS?

How much RAM and spare disk capacity do you have?

Are you running a third party application, such as a font manager?

 

jasonkyle1976
jasonkyle1976Author
Inspiring
January 28, 2021

Hi Derek

 

OSX -  Big Sur 1.11

Indesign - 16.0.2.203

Font Explorer Pro - 6.0.9

Wacom Intuos 5 touch

 

Thanks

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