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Participant
September 27, 2021
Answered

Not seeing a screen in Acrobat that was placed in indegin.

  • September 27, 2021
  • 4 replies
  • 780 views

I place a screen in indesign and export it to a pdf. When I open it in Acrobat Pro or Acrobat reader the screen does not show up on all pages. But when I open the PDF in Chrome the screens are there. Has anyone else had this problem. Was on the phone with support for 2 hours last week and they could not figure it out. Not sure if it is a problem with Acorbat or with InDesign but need to have fixed before I have to send files to printer.

 

In screen shot attached left is acrobat and right is Chrome.

This topic has been closed for replies.
Correct answer debnter60

Thanks so much with the help. I went into my Acrobat Preferences/Accessiblilty and I had Replace Document Colors turned on. I had to have happened with and update as I have never had this problem before. Clicked that off and now I can see screen.

4 replies

debnter60AuthorCorrect answer
Participant
September 28, 2021

Thanks so much with the help. I went into my Acrobat Preferences/Accessiblilty and I had Replace Document Colors turned on. I had to have happened with and update as I have never had this problem before. Clicked that off and now I can see screen.

Ashutosh_Mishra
Inspiring
October 4, 2021

We're glad to hear that you were able to resolve the issue. We also appreciate you sharing it with the community. It will definitely help other users having similar concern.

Please feel free to reach out if you have any other question/issues. We'll be happy to help.

 

Regards,

Ashutosh

manal shanableh
Legend
September 28, 2021

this background maybe have a blending mode?

Luke Jennings3
Community Expert
Community Expert
September 28, 2021

Other possible explanations:

There is an overprinting white box and the Acrobat page display preference to show overprinting is set to "never".

There is an Acrobat layer property set to "never visible" and Chrome is not respecting the layer properties.

There is an Acrobat layer that is hidden and Chrome is not respecting the layer properties.

 

BobLevine
Community Expert
Community Expert
September 27, 2021
That looks like a rectangle filled with a color. Select it and check the attributes for overprint, transparency or blend mode.

Also, unless it's supposed to be printed as spot make sure it's process and export to PDF/X-4.