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mauphie77
Participant
February 15, 2017
Answered

Nudge with arrow keys stopped working

  • February 15, 2017
  • 8 replies
  • 20474 views

Yesterday I was working on a document and tried nudging the box using the arrow keys. It didn't work. It is really weird. The selected box flickers with each keystroke, but nothing moves.

I restarted Indesign and it started working again.

This morning I opened the same document. Problem reappears. I restart Indesign, problem is still happening.

I created a new document, thinking the original might have been corrupted. Nope, still can't nudge.

My arrow keys work correctly, my keyboard is connected. My layers and objects are unlocked.

My Indesign is 2017, build 12.0.0.81

One thing I did do yesterday was install a script. However, looking over the script I don't see anything that would obviously cause the nudge problem.  InDesign: Resize Document Window? - Lena Shore

Any suggestions?

      Correct answer mauphie77

      So, somehow the same problem happened to my co-worker. Weird. But another co-worker had the solution.

      Somehow the Keyboard Cursor Increment field in Preferences was set to 0. How did that happen?

      We did find out why this was happening, but not yet how this happened. I will go ahead and see if the preferences are the problem. or the script.

      8 replies

      E
      Eevigheden
      Participant
      November 5, 2021

      I have this issue in Animate CC today, in the middle of my workflow suddenly nudging stopped working. I have restarted, reset preferences, changed batteries in my keyboard etc. 

       

      Very tiresome.

      J
      jamesm19688554
      Participant
      October 17, 2021

      This was driving me BATTY all day yesterday! Changing the preferences didn't help. Today I just quit and re-launced and it "magically" began working again.

      T
      tobywearefine
      Inspiring
      August 24, 2021

      I've just had this issue arrise now. I've tried to follow the given advice but the files theu are saying within the link to remove ro rename aren't in the folders they are suggesting. Files I'm looking for are below -

      'InDesign Defaults and InDesign SavedData'

       

      Any thoughts on this?

       

      T

      S
      Sahlprod
      Participant
      June 29, 2021

      I tried both throw / reset the preference file and the other tips without success – my arrow keys still did not work for nudging.

      I then installed the previous version of Indesign - 16.2.1 - and then the problem disappeared.

      However, I have never experienced anything like this before and hope that Adobe solves this as soon as possible.

      Could this problem have something to do with the fact that the latest version is adapted for the M1 chip and therefore causes problems for us with older computers (Macs)?

      T
      tobywearefine
      Inspiring
      August 24, 2021

      Hey Sahlprod,

       

      Good to hear you've solved it... Just happened to me in the middle of a deadline as per usual!

      How do I reinstall an older ID version?

       

      Thanks

      Toby

      X
      xajide
      Participating Frequently
      January 25, 2021

      My new version of Photoshop CC2021 is having the same issue - it's driving me nuts!
      Add to that the glitch with the color selection tool freezing the whole software and I'm seriously annoyed at Adobe for releasing this version with such obvious issues.

        nicolew41455402
        nicolew41455402
        Inspiring
        February 3, 2021

        I had similar issues but with the CC libraries. Every time i opened them it would freeze everything. I uninstalled and reinstalled the progam twice, along with a full shutdown and it still kept freezing. SOMEHOW it just magically stopped freezing after multiple shutdowns. 

        C
        cyberfab007
        Participant
        January 4, 2021

        Over 20 years using photoshop, Most spooky and annyoing thing to ever happen to me using this software. 

          M
          mauphie77AuthorCorrect answer
          Participant
          February 15, 2017

          So, somehow the same problem happened to my co-worker. Weird. But another co-worker had the solution.

          Somehow the Keyboard Cursor Increment field in Preferences was set to 0. How did that happen?

          We did find out why this was happening, but not yet how this happened. I will go ahead and see if the preferences are the problem. or the script.

            Barb Binder
            Community Expert
            Barb BinderCommunity Expert
            Community Expert
            February 15, 2017

            That is so interesting! Resetting prefs would have restored that, but I've never seen that happen all by itself. Is your co-worker using the same script?

            ~Barb at Rocky Mountain Training
            Barb Binder
            Community Expert
            Barb BinderCommunity Expert
            Community Expert
            February 15, 2017

            I would do the following, in this order:

            1. Troubleshooting 101: Replace, or "trash" your InDesign preferences and test to see if that takes care of it.
            2. Uninstall the script to see if that takes care of it.
            ~Barb at Rocky Mountain Training
            M
            mauphie77Author
            Participant
            February 15, 2017

            Thanks!

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