On one computer Indesign won't open, and on the other computer, it won't let me save the file.

Forum|Forum|8 months ago
July 31, 2025
2 replies
155 views

I have reset the preferences, force quit the program, exported an idml file and resaved it as an indd file. I have deleted the app and all of my data and then reinstalled the app and opened my saved idml file etc. I can not figure out what other reason it could be that the file wont save.

The computer that will open the file and let me make changes to it but not let me save the changes has the save and save as greyed out.

The computer that will not let me open the file or the app is the one I completely uninstalled the app from. If you have any other ideas of how to fix this problem I would greatly appreciate it.

Thanks!

E

Eugene Tyson

Community Expert

Try moving the pages to a new document.

Create a new doc with the same margins etc.

Then with both open, old and new. Choose the troubled old doc and select all the pages in the pages panel- in the panel menu you can the Move Pages and select the new doc as the destination.

Anubhav M

Community Manager

Hello @defaulto0jxkze7ij1r,

I'm sorry to hear about your experience. Could you share more details, like the exact version of the OS/InDesign installed, a small screen recording of your entire workflow, and if InDesign behaves this way with all files, so we can better assist you?

Looking forward to hearing from you.
Anubhav

D

defaulto0jxkze7ij1rAuthor

Participant

Hello, the version I have is 20.5 which I believe is the most recent
update.

I can not really show my work flow because I can't make any changes on one
of the computers.The other one buffers and I have to force quit after a
very brief amount of time.
Here is a brief explanation though: I have all of the content currently in
the 40 page layout. There are 50-70 photos and I create a box, file, place
them and then arange as needed. It is a really simple layout using text
boxes, colored boxes as screens and photos.

Yes it looks like Indesign is behaving this way with all of my files.

I am not very techy when it comes to troubleshooting these things, so I am
sorry if I misunderstood your questions.

Thank you for your interest in helping!

leo.r

Community Expert

what are your operating system versions on both machines?

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