Open document not visible

Forum|Forum|8 years ago
January 25, 2018
4 replies
4087 views

I have used Indesign for years, but this past month I have had this issues multiple times with different documents. When I open a document - either by double clicking the document file or by going to file>open, the program "window" menu says it is open, but it is not visible. This happens with all documents I try to work on. Restarting the program does not help. I have to restart my computer (Macbook running High Sierra) before I can see the document. Any idea what is going on?

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Eugene Tyson

Community Expert

Press Control + Command + F.

Con1234

Participating Frequently

Thanks Eugene. Will try to remember this with the next update. Is this a sort of safe mode start of ID? Or another way of resetting the Prefs (which I tried and it didn't help). For now v16.3.2 is working as expected and I will just skip v16.4.0 alltogether.

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Eugene Tyson

Community Expert

No - it forces the Mac window to full screen - that's all.

Worth a try.

Once you do this - you should be able to reset the size.

Con1234

Participating Frequently

This is an absolute nightmare! I am on InDesign CC v16 (Mac Pro 2017 runnign Mojave). I tried everything, including restarts. I do not see the open documents. ID is learly active as I see the .idlk files being generated.

My business is on a halt, I cannot work. This is an absolute worst case scenario. I've been putting up with dramatic bugs in PS CC for years now, bugs that ruin every workflow, with months waitung for fixes.

And I have always been waiting for the worst case such as CC software corrupting my files or plainly refusing to operate. Well, here we are.

Apart from that: original post is from 2018. Shame that this still is an issue. I never ever had such problems with any piece of software since picking up digital workflows in the early 2000s.

Derek Cross

Community Expert

Con 1234 – A few things for you to try:

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

Have you tried in InDesign Preferences, under the GPU Performance tab, unticking GPU Performance?

Have you thought of getting your graphics card checked?

Consider uninstalling InDesign using the Adobe Cleaner Tool to do so, then reinstalling InDesign.

Con1234

Participating Frequently

Thanks Derek!

How much RAM and spare hard disk capacity do you have?

> I'm only using 50% of a 0.5 TB SSD (OEM), 16GB Ram are basically idle since ID is the only bigger software running at the momend

Have you tried resetting the InDesign preferences?

> Yes, did not help.

Have you tried in InDesign Preferences, under the GPU Performance tab, unticking GPU Performance?

> Yes, did not help.

Have you thought of getting your graphics card checked?

It's the built-in Radeon Pro 560 4 GB (MacPro) and other more demanding software such as Capture One work just fine with hardware acceleration. I have no reason to believe my GPU is flawed.

Consider uninstalling InDesign using the Adobe Cleaner Tool to do so, then reinstalling InDesign.
>Well, I guess I will have to try a down-grade to the previous version and disable automatic updates. Will give this a chance at some point, for now I have purchased Affinity Designer to keep on working.