Open Sans Bold - on machine but not showing as available in InDesign
Last month, I finalized an InDesign file that features a lot of precisely-sized text fields and tables. It was all perfect, good-to-go for this month’s deadline. I went into the file a few days ago to make a minor edit, and suddenly the Open Sans font was behaving very strangely - InDesign made it look like the Bold instance was missing altogether, and any time I added or deleted text anywhere in a field or table that used Open Sans, the field or table reacted as if I were inserting a font of a larger size, and the carefully designed field and table bounds were exceeded, creating hundreds of overflow errors across the document.
I have tried:
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Re-installing Open Sans on my computer (and restarting), both trying the variable variety and the static variety of the four instances (regular, bold, italic, bold italic) the document uses. I restarted between each attempt.
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Following the advice of our office's most experienced InDesign user, I installed the Open Sans family through Adobe Creative Cloud, restarting of course after. I could see the fonts I needed, but the overflow issue persisted.
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On the suspicion on that maybe multiple font sources was the problem, deleted Open Sans from my computer to rely solely on the Creative Cloud font (+ restart). Same as last time: I could see the fonts I needed, but the overflow issue persisted. And, now I realized, when I package the file, the Open Sans font was no longer included in the package. I need the package to include all components, so the printer can have everything they need to create this document identically as it appears on my computer. So CC didn’t work, and its fonts are a no-go for our workflow, anyway.
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Deleted the Creative Cloud font, logged out of Creative Cloud, re-downloaded and re-installed Open Sans, and restarted. At which point, I realized I was reproducing exactly what I had done in step 1, and that I was at an impasse.
Currently, I do *not* have the Creative Cloud font installed; I just have the four instances of a static version of Open Sans installed. The document LOOKS right, it BEHAVES correctly (it doesn’t freak out if I add or delete text); but the InFlight panel says I’m missing Open Sans everywhere. And the find/replace fonts window shows a spinner, like it’s just stuck looking to add these fonts. I’ve left it for a long time and nothing ever finishes.
I then tried to follow this advice: Fonts seem to install, but don't... | Community At the moment, per the font list in Settings>personalization, the four desired Open Sans font instances are supposedly installed on my computer. But when I checked the list of fonts in the computer registry, it's nowhere to be found. That doesn’t seem right.
I then tried to follow this advice: Quick Tip: Troubleshooting Font Problems in Adobe InDesign If I go to Program Files/Common Files/Adobe in search of the fonts folder that supposedly exists, there’s no fonts folder. No clue what that means.
I have no idea what the root cause of this sudden change is, and the deadline is barreling down on me. Does anyone have any advice? Thanks in advance!
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