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T
Tonict
Participant
January 21, 2021
Answered

Option drag to duplicate objects not working for InDesign and Illustrator on Windows machine

  • January 21, 2021
  • 3 replies
  • 604 views

Option drag to duplicate objects not working on my PC for InDesign and Illustrator. I have tried posted suggestions, any help appreciated.

 

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This topic has been closed for replies.
Correct answer Srishti_Bali

Hi there, 

 

Sorry to hear about this trouble. I agree with the suggestions shared above. This generally happens due to the conflicts with other applications. Please try booting the system into Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

If that doesn't help, please try the suggestions shared on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

3 replies

Srishti_Bali
Srishti_BaliCorrect answer
Legend
January 22, 2021

Hi there, 

 

Sorry to hear about this trouble. I agree with the suggestions shared above. This generally happens due to the conflicts with other applications. Please try booting the system into Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

If that doesn't help, please try the suggestions shared on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

T
TonictAuthor
Participant
January 22, 2021

Thanks. I am working on a mac, but connecting to a pc environment on citrix (my employers citrix workspace) so I can't restart windows. Maybe I need to resove with the IT department. Thanks for your help.

 

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
January 21, 2021

Sometimes other applications will interfere with the Adobe keyboard shortcuts. Try rebooting your computer and only open up InDesign or illustrator and try it again. Is the shortcut working again?

 

~Barb

~Barb at Rocky Mountain Training
M
Migintosh
Legend
January 21, 2021

Which posted suggestions have you tried? Also, it might help if you post your versions of InDesign, Illustrator and what OS you are using. And this last one is a Hail-Mary, but newer Macs that have the new M1 processor don't run InDesign all that well, and since I don't use Windows, I can't say if there is a similar hardware reason, but I thought I'd throw it out there for the PC users here.

T
TonictAuthor
Participant
January 21, 2021

Thanks. InDesign 2020. 

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