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Inspiring
October 20, 2026
Question

Option key on Mac no longer working in InDesign 21.6

Please fix this, thanks.

Having text active and scrolling with mouse and Option no longer working.

Resetting “Absatzformate” (sorry, don’t know how it’s called in english” with Option and mouse click no loner working.

Very annoying if certain shortcuts you’re used to don’t work any more…

 

EDIT: Ok, looks like it’s more like an Mac OS bug…. The issue seems to appear in Mac OS 27, coworker tried it in Mac OS 26.x and it worked...

    18 replies

    AKS666Author
    Inspiring
    October 20, 2026

    Ok, it was Enpass. Deactivating it fixed it. There seems to be a bug in Version 6.12.6. 

    Installed the latest update and will test if this was fixed.

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    Monika Gause
    Community Expert
    Community Expert
    October 20, 2026

    There are a gazillion apps that interfere with modifier keys. This list here is most probably incomplete:

     

    • WhatsApp on the web being the active tab in the browser
    • WebRoot
    • Apple Terminal 
    • Word, Excel, Powerpoint
    • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
    • »Keyboard Navigation« in Apple settings > Keyboard 
    • Apple Mail, Outlook
    • Spacebar is used as a shortcut by the system
    • Chrome, Internet Explorer, Safari
    • Wacom Desktop Center, Wacom settings
    • Windows Touch Pad problem
    • LastPass, Bitwarden (password managers)
    • The VPN
    • LangSwitcher app (it needs to be closed and disabled)
    • Notes

     

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    AKS666Author
    Inspiring
    October 20, 2026

    It’s a corporate managed MacBook. Nothing installed but Adobe Apps.

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    leo.r
    Community Expert
    Community Expert
    October 20, 2026

    Are you running any corporate security software?

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    Abhishek Rao
    Community Manager
    Community Manager
    October 20, 2026

    Hi ​@AKS666,

     

    Thanks for clarifying the behavior and sorry to hear that you experience this issue. 

    I tested the same workflow in InDesign 21.6, with the Type Tool active inside a text frame, and Option + mouse drag worked as expected, allowing me to pan the document without selecting text. I wasn't able to reproduce the issue on my end.

    To help narrow this down, could you please confirm your exact macOS version and whether you're using a mouse or trackpad?

    As the expert suggested, please try testing in macOS Safe Mode to rule out interference from third-party keyboard or mouse utilities.

    Reference: https://support.apple.com/en-gb/guide/mac-help/mh21245/mac

    For the Paragraph Styles issue, could you also check whether clearing overrides through the Paragraph Styles panel's context menu works correctly?

    Reference: https://helpx.adobe.com/indesign/desktop/format-and-style-text/text-styles/override-text-styles.html

    If the issue persists, a short screen recording demonstrating the behavior would help us investigate further.

     

    Looking forward to your update!
    Abhishek

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    AKS666Author
    Inspiring
    October 20, 2026

    Hello, Mac OS 27.0.1. 

    Standard Apple Magic Mouse. Standard Apple Keyboard with Touch ID

    Mac OS Safe Mode did nothing.

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    AKS666Author
    Inspiring
    October 20, 2026

    deleted

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    leo.r
    Community Expert
    Community Expert
    October 20, 2026

    Just to make sure: are referring to Zooming in/out while holding Option and using the scroll wheel? Or is it something else?

    If so, then it can happen if some other app or utility hijacks the Option key. Try to boot in safe mode and see if the problem goes away. If it does, then it’s mots likely the case.


    Also, try resetting your preferences and caches:

    https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

     

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    AKS666Author
    Inspiring
    October 20, 2026

    I never use zoom that why, but this still seems to work. 

    But dragging in the document with option and mouse button pressed no longer works. The Hand icon appears but it just marks text and doesn’t do what it is supposed to do.

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    leo.r
    Community Expert
    Community Expert
    October 20, 2026

    So can you please then clarify what exactly doesn’t work?

    Or are you referring to duplicating objects with Option-drag?

    You added in your original post that it’s a macOS 27 issue. Duplicating items with Option-drag works for me on macOS 27 as expected.

    The troubleshooting steps I mentioned earlier remain valid.

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