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Georgina2646721281ju
Participant
October 6, 2022
Answered

Our IT security system has blocked the download of Indesign

  • October 6, 2022
  • 1 reply
  • 168 views

I work for a company who has paid for me to have Indesign on my work laptop. However, when I try and download the software from online, it gets stuck on 1.5%. After numerous attempts by IT to try and resolve the issue, they believe something from our security is blocking the download. They have yet to come up with a solution their end but believe that if Adobe email me with the exe windows 64 bit file, and I download it that way, it may work. 

 

Is anyone able to help? 

    This topic has been closed for replies.
    Correct answer James Gifford—NitroPress

    It is 100% up to your network managers to open a filter or port to allow the download.

     

    If they can't... your company needs a new IT team.

     

    ETA: This is not a one-time need. Adobe software has continual communication with the company servers for license control and updates, as well as resources. A "fix" like having someone else download it won't be any useful solution. If a "lock everything down and after that it's the user's fault" IT team can't establish an open, monitored proxy port for this, they are not competent to 2022 standards.

     

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    1 reply

    James Gifford—NitroPress
    James Gifford—NitroPressCorrect answer
    Legend
    October 6, 2022

    It is 100% up to your network managers to open a filter or port to allow the download.

     

    If they can't... your company needs a new IT team.

     

    ETA: This is not a one-time need. Adobe software has continual communication with the company servers for license control and updates, as well as resources. A "fix" like having someone else download it won't be any useful solution. If a "lock everything down and after that it's the user's fault" IT team can't establish an open, monitored proxy port for this, they are not competent to 2022 standards.

     

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