Pantone Connect, has anyone had any success?

We have a business account for 6 seats, for 6 persons. At the time we were 5, and one person left the company. Since, I'm not able to delete this person from the seats, and I'm not able to add 2 new persons while paying for them. No further answers from pantone since I got a the agreement the 6th person is added, but not assigned. Anyone with the same issues? How can I resolve this problem?

I know Pantone has become more and more difficult to use in Adobe products since the corporate divorce. There are workarouds to put the older swatch libraries in new versions, etc., but I've heard little but complaints like yours (albeit usually less colorfully phrased — this writer says kudos!).

I understand Pantone is a very convenient tool for those who do a lot of higher-end print work. But my viewpoint is that since the color definitions are all but irrelevant (with the actual color applied on the press, not via composite color), it's not that much work to look up an equivalent CMYK mix and create a "Pantone 384" or whatever swatch that is more than good enough for composition and proofing, and should export to a plate of that name for press time.

If Pantone wants to make it a costly, problematic option to use their color standards in Adobe products, for pay or not... just apply your technical design skills instead. My US$0.02, subject to inflation.