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A
Anonymous
March 10, 2023
Question

Performance issues when scrolling Indesign

  • March 10, 2023
  • 2 replies
  • 524 views

Almost a year ago our company made a switch from Apple iMacs to Dell Workstations. 

Eversince we made the switch we are having performance issues with Adobe software specialy indesign.

 

I need some help figuring out what is the root cause of the performance issues. Specificly scrolling in the project on high quality visual is slow. This worked fine on the same projects on our 2016-2018 iMac's. 
Our Dell workstations are configured with the follwing hardware:

Intel Core i9 10th Gen
32GB Ram
NVMe Storage
Nvidia Quadro P2200 Graphics Card. 
4K Display. 

What i'm looking for is someone to help me find out if this is a performance issue related to hardware or software. Anyone with experience on this topic that can help? 

This topic has been closed for replies.

2 replies

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
March 11, 2023

What do you have live screen drawing set to? Delayed is the recommended setting.

    A
    Anonymous
    March 20, 2023

    Live screen drawing is set to: Delayed. 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    March 10, 2023

    Hi @28787608,

     

    Thank you for reaching out. We'll try our best to determine the root cause of the performance issues you are experiencing with Adobe software (InDesign) on your Dell Workstations. It's important to determine whether the issue is related to hardware or software.

    To do this, we can try a few different troubleshooting steps:

     

    • Please ensure you have the latest version of Adobe InDesign installed on your Dell Workstations. 
    • Ensure that the Nvidia Quadro P2200 graphics card drivers are up to date.

     

    Is the issue happening on all Dell Workstations for the entire team?

     

    Thanks,

    Harshika

    A
    Anonymous
    March 13, 2023

    Hi Harshika, 

    This problem is happing on all Dell workstations. 
    Nvidia Drivers are update-to-date and we use the latest version of the Adobe InDesign (CC). 

     

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