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Fabrice_
Fabrice_
Participant
July 17, 2025
Question

Plantage après quelques minutes d'ouverture

  • July 17, 2025
  • 3 replies
  • 257 views

Bonjour à toutes et tous,

Depuis ce matin, inDesign n'arrête pas de planter après quelques minutes d'ouverture. La dernière version est installée sur PC. J'ai déjà effacé les préférences et redémarrer le PC, je ne vois trop quoi faire d'autre. Je travaille un simple documents A4 de 3 pages !

Merci pour votre aide

3 replies

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
July 17, 2025

Bonjour Fabrice,

This troubleshooting compendium will help you:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234#M423408

Mike Witherell
    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    July 17, 2025

    Hi @26390400 Master,

     

    Thanks for reaching out, and I'm really sorry to hear that InDesign keeps crashing for you, it definitely shouldn't be happening, especially with a simple 3-page document.

    Could you please confirm the exact version of InDesign you're using (for example, 20.4.1 or 20.4) along with the version of Windows installed on your PC? Also, is this crash happening with just this particular document or with all files, even new ones?

    I saw that Eugene shared the Creative Cloud Cleaner Tool suggestion, please confirm if that helped. If you're still facing the issue, could you let me know if you were able to submit a crash report via the Adobe Crash Reporter dialog box when the app crashed? If not, I'd recommend doing that and sharing your email address with me via DM, so I can pull up the crash logs and investigate further. Reference: https://adobe.ly/4eVy5MS

     

    Looking forward to your update!

    Abhishek 

    Fabrice_
    Fabrice_Author
    Participant
    July 17, 2025

    HI @Abhishek Rao 

    Thx for your answer. I use the last version of inDesign with Windows 11 pro 24H2 on an ASUS TUF i7.

    CC software generally works very well, except Premiere Pro, which is a bit slow. This isn't the first time InDesign or Illustrator have stopped working after an update. Today, before following Eugène's advice, ID froze when I tried to export the document, so I waited without doing anything. Then it unfroze and now seems to be working fine.
    It's still quite mysterious and annoying, especially if you have an emergency. That wasn't the case this morning.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    July 18, 2025

    Hi @Fabrice_,

     

    Thanks for the update, and I'm glad to hear InDesign seems to be running fine now, even if the freeze during export gave you a bit of a scare. I completely understand how frustrating that can be.

    I'd recommend keeping an eye on whether it's tied to export actions, specific files, or any recent OS or driver updates.

    Also, just in case the issue returns, do try running a clean reinstall using the Creative Cloud Cleaner Tool, as Eugene suggested earlier, it can help resolve any lingering update-related conflicts that a standard reinstall might miss. You can find it here: https://adobe.ly/4eXxNF1

     

    Please keep me posted if it misbehaves again or if anything else comes up, we're here to help!

    Abhishek

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    July 17, 2025

    Reinstalling rarely fixes everything - you can do a complete reinstall using the
    Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Fabrice_
      Fabrice_Author
      Participant
      July 17, 2025

      OK, thx

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