I have a user running Windows 10 Enterprise Build 10.0.19042, Creative Cloud version 5.6.0.788 and InDesign 2022 version 17.0. All other applications are showing the font Playfair Display Bold. However, only InDesign is missing this specific font. By other applications, I am including all Creative Cloud apps like InCopy, Photoshop, etc. in addition to Microsoft applications like Word, Excel, etc. This is specifically pertaining to InDesign. I have assisted my user with the following:Deactivate/Reactivate fonts in Creative Cloud desktop app and the online web portal. Delete and read (uninstall/reinstall) font in Windows Fonts. Uninstall/reinstall of the Indesign app and the entire Creative Cloud suite. Restarted the computer on numerous occisasions in different orders of reinstalling the fonts along with the applications themselves. This font is the main one we use for our organization and this user's only work around is to have someone else adjust the files then send them the image for approval. Any help would be appreciated.

Inspiring

Question

Playfair Display Bold Font is Missing - InDesign

Forum|Forum|4 years ago
November 2, 2021
4 replies
1622 views

I have a user running Windows 10 Enterprise Build 10.0.19042, Creative Cloud version 5.6.0.788 and InDesign 2022 version 17.0.

All other applications are showing the font Playfair Display Bold. However, only InDesign is missing this specific font. By other applications, I am including all Creative Cloud apps like InCopy, Photoshop, etc. in addition to Microsoft applications like Word, Excel, etc. This is specifically pertaining to InDesign.

I have assisted my user with the following:

Deactivate/Reactivate fonts in Creative Cloud desktop app and the online web portal.
Delete and read (uninstall/reinstall) font in Windows Fonts.
Uninstall/reinstall of the Indesign app and the entire Creative Cloud suite.
Restarted the computer on numerous occisasions in different orders of reinstalling the fonts along with the applications themselves.

This font is the main one we use for our organization and this user's only work around is to have someone else adjust the files then send them the image for approval. Any help would be appreciated.

Performance

This topic has been closed for replies.

Dave Creamer of IDEAS

Community Expert

Where did the Playfair Display font come from? It appears to be available from Adobe, Google, and others. Is it possible there is a mix of foundries?

David Creamer: Community Expert (ACI and ACE 1995-2023)

Mike Witherell

Community Expert

Is there a "Document fonts" subfolder under the InDesign document? Does that have the font in it? Is so, remove it, to test the idea.

Mike Witherell

Peter Spier

Community Expert

Is it happening in all files for this user?

How about if they start up in safe mode? Log in as a different user?

Have you tried trashing the prefs and cache files? See Reset InDesign Preferences and Other Troubleshooting

J

Josh5C7BAuthor

Inspiring

It happens on all files for this user.

I will try the safe mode/other user and link you provided and let you know.

Willi Adelberger

Community Expert

Is any style missing or some specific?
Is a caharacter style applied? Do you work with paragraph styles?

J

Josh5C7BAuthor

Inspiring

Yes, a character style is applied but other users are opening the same program/document and have no issues. Playfair Display Bold is the company wide font used and this only affects this one user.

J

Josh5C7BAuthor

Inspiring

Character styles and paragraph styles are both applied.

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