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Gerald Reisner
Participant
June 24, 2018
Answered

PlupPlugOwl.dll crash - i need your help!

  • June 24, 2018
  • 4 replies
  • 4770 views

I installed Indesign CC 2018 on my new Windows Home 10 Tablet (Trekstore Primerab T13B) but when i launch Indesign, it stopps during startup at "Bedienfelder" (panels). Im a mac user, but i already looked at "Ereignisanzeige" (event viewer) and i think it crashes at plugplugowl.dll.

I already installed indesign, cc and windows from scratch, no success. I looked at several support-pages, and google, nothing.

No problem with PS, AI, Bridge.

So i ask for your help! Thanks, Gerald

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi Gerald,

We are sorry about this frustration. If you have already tried all the steps mentioned above, I would suggest you to Contact Customer Care team. They will be able to look into your system and troubleshoot on a live remote session.

Regards,

Srishti

4 replies

D
discobanana
Participant
October 24, 2019

FIXED, I downloaded the latest version and copied the plugplugowl.dll from the new version to the old and everything starts fine. Hope this helps

    Srishti_Bali
    Srishti_Bali
    Legend
    April 4, 2019

    Hi All,

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.

    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    Regards,

    Srishti

    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    June 25, 2018

    Hi Gerald,

    We are sorry about this frustration. If you have already tried all the steps mentioned above, I would suggest you to Contact Customer Care team. They will be able to look into your system and troubleshoot on a live remote session.

    Regards,

    Srishti

    Srishti_Bali
    Srishti_Bali
    Legend
    June 25, 2018

    Hi Gerald,

    We are very sorry for the inconvenience. This error generally occurs due to Windows error generally after Windows update. Please try following steps and share results:

    1) Preferences Reset for InDesign:

    • Close all Adobe applications.
    • Go to Locations :
    • C:\Users\user\AppData\Roaming\Adobe
    • C:\Users\user\AppData\Local\Adobe.
    • Delete or Rename InDesign folders.
    • Launch InDesign from CC.

    2) Restart system

    3) Check in new user account: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-account

    Looking forward to your response!

    Regards,

    Srishti

    G
    Gerald ReisnerAuthor
    Participant
    June 25, 2018

    Thank you for your answer, i tryed two times, but without success

    What else did notwork: installing windows again, deletig the preferences, startingthe app as administrator,...

    But the 2015 Version works, the 2017 Version does not.

    What can I do?

    Thank you, Gerald

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