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drb23874187
Participant
March 8, 2019
Question

Preferences won't stick

  • March 8, 2019
  • 2 replies
  • 607 views

I experienced a crash on my Mac. Once I restarted inDesign, my preferences reset to factory presets. Now, even though I change preferences — background color, startup screen, smart guides, don't show overflow text warning, turn off preflight, etc. — all of these things reset every time I either restart indesign or have a crash. I have tried restarting while deleting the preference file on startup.

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    2 replies

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    March 8, 2019

    Wanted to check that when you are making all of these changes to the preferences and defaults that you are doing so with no documents open. If not, you are merely changing the settings for whatever file you have open at the time.

    Viewing many of the settings without a document open is harder these days now that InDesign shows the "Start Workspace" by default. This is easily turned off via the first option in the General section of the Preferences.

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    drb23874187Author
    Participant
    March 11, 2019

    Sorry, it is definitely not a matter of mistakenly tying preferences to a particular document. I can change preferences and they will remain in place across documents until or unless I have to restart inDesign, then they completely reset. I'm really hoping someone can point me to a set of preferences beyond the startup prefs I might erase and clean up.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    March 11, 2019

    Do you have any third-party plug-ins installed with your InDesign? If so try disabling them and see if that helps.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    March 8, 2019

    Try uninstalling and reinstalling in the following manner:

    In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

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