Skip to main content
Inspiring
October 4, 2024
Answered

Printing Error: Adobe Print Engine Failure

  • October 4, 2024
  • 3 replies
  • 2716 views

I'm having some trouble with a print error (The Adobe Print Engine has failed to output your data due to an unknown problem). I've trouble-shooted with some articles on here and gone through the steps in this post: https://helpx.adobe.com/indesign/kb/error-print-engine-failed-print.html

 

I was able to print the document through the workaround of exporting to a PDF, but want to know the reason why it was getting that error. I've run into this issue with a few files before, but had no luck figuring out the reasoning. Usually, the files that have the error have been originally set up by someone else or are a copy of a file. 

 

In addition to the suggestions in the post linked above, I've tried trouble-shooting by isolating out layers/objects, etc. and re-sending to print to try to find the direct issue. No luck with this either. 

 

Any suggestions? I've seen articles going back years with this same issue, but no clear reasoning for why.

 

 

<Title renamed by MOD>

This topic has been closed for replies.
Correct answer Angela_Buras

Update - The print issue was resolved by installing a new HP driver on my computer (HP_DesignJet_PageWideXL_driver_Installer). The missing driver was causing the print error. 

3 replies

Angela_BurasAuthorCorrect answer
Inspiring
October 24, 2024

Update - The print issue was resolved by installing a new HP driver on my computer (HP_DesignJet_PageWideXL_driver_Installer). The missing driver was causing the print error. 

Brad @ Roaring Mouse
Inspiring
October 4, 2024

Is the Z9's firmware up to date? Did the Z9 itself show an error? This might be more something you need to check with HP about since it's their APPE?

 

Inspiring
October 4, 2024

No error on the Z9 & I believe firmware is up to date. I'm able to plot other files from InDesign no problem, it's only this one document that is getting the error. 

Brad @ Roaring Mouse
Inspiring
October 4, 2024

Maybe so, but the error is happening at the HP, so there's something its APPE doesn't like about that file; Cold be literally anything, so I doubt there's anything we could figure out. Sorry!

leo.r
Braniac
October 4, 2024

And what are your versions of InDesign and Windows, as well as the printer model?

Inspiring
October 4, 2024

I'm running InDesign 19.5, Windows 10 (Version 22H2) , and printing to an HP DesignJet Z9 dr plotter. 

Brad @ Roaring Mouse
Inspiring
October 7, 2024

Windows, huh? What Printer Driver are you using? If you are currently using the Z9 PS driver, consider switching to the Z9 PDF driver. When that is installed, the associated PPD tells InDesign that the Z9 can handle PDF directly and sends the data accordingly. Conversely, using the PS driver flattens everything to PS Level 3 code, and there might be something in the file that is tripping that up.