Skip to main content
C
Cecilia5C50
Participant
October 1, 2021
Question

Problem accessing InDesign etc

  • October 1, 2021
  • 1 reply
  • 175 views

I'm getting this message when I try to access InDesign, Photoshop and Illustrator. It's been like this for several days now but everything worked fine last week.

The message says:

"We are unable to confirm your subscription status.
We have no access ti the Adobe-servers. This may be because you are not connected to the internet. Please check your internet connection and try again."

I've checked my internet connection several times and there is now problem.

Any ideas on what I can do to get this working again?

 

 

    This topic has been closed for replies.

    1 reply

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    October 3, 2021

    Hi there,

     

    Apologies for the delayed response. You may try following the suggestions given on this help article(https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html) to resolve this issue. Let us know how it goes.

     

    Regards,

    Ashutosh

    C
    Cecilia5C50Author
    Participant
    October 11, 2021

    Hi

     

    Unfortunatly, the problem remains. The TLS 1,2 protocol was already enabled. I'm using windows 7, is that a problem?

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    October 11, 2021

    What version of InDesign are you using?

    If it's a recent version, it requires Windows 10 at a minimum.

    See system requirements here: https://helpx.adobe.com/indesign/system-requirements.html

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices