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bagwelltimothymarvin@gmail.com
Participant
April 5, 2020
Answered

problem downloading

  • April 5, 2020
  • 2 replies
  • 1165 views

I am a new user and just days ago purchased from Amazon Adobe In Design.  I use a desktop iMAC but the software will not install once it is downloaded.  Also, must I use the Cloud with this program?  Thank you.  Tim Bagwell, Bloomington, IN

This topic has been closed for replies.
Correct answer Derek Cross

InDesign is only available from Adobe, you may have been subjected to a scam.

The Adobe Creative Cloud applications are downloaded to your computer and used in the usual way, i.e. they are not Cloud based.

2 replies

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
April 5, 2020

Adobe does sell subscriptions on Amazon. I've always purchased directly from Adobe so I don't know exactly how that works.

I think you should have recieved a redemption code from your purchase (double-check all your emails from Amazon and Adobe). Here are the instructions to redeem it:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

David Creamer: Community Expert (ACI and ACE 1995-2023)
Derek Cross
Community Expert
Derek CrossCommunity ExpertCorrect answer
Community Expert
April 5, 2020

InDesign is only available from Adobe, you may have been subjected to a scam.

The Adobe Creative Cloud applications are downloaded to your computer and used in the usual way, i.e. they are not Cloud based.

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