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lpclarkslc
Participant
April 13, 2020
Answered

Problem opening an InDesign document

  • April 13, 2020
  • 2 replies
  • 813 views

I am not your typical InDesign user—just a little old Grandma who has been using InDesign for years and Pagemaker before that. My projects are simple ones: family newsletters, record-keeping, etc.; church and school bulletins, flyers, programs—I’m sure you get the idea. I LOVE what I can do with InDesign, simple projects that they are. I am still using ID CS5.5 on my Mac OSX Yosemite 10.10.5, dinosaurs to you in the real computing world but very adequate for my needs. And now for my problem: I have a file that I cannot open and when I try, it closes all of my other files in ID. (I know how to solve that problem.) Several people have given suggestions or tried to help, all without success. My nephew got a very long crash report when he tried to open the file. I’m wondering if anyone has an idea of what I might try next. The message I get is ““You can’t open the application ‘Adobe Indesign CS5.5’ because it is not responding.”

    This topic has been closed for replies.
    Correct answer lpclarkslc
    Wonderful news! A friend was able to send the file to Adobe, and it was opened and sent to me. 

    This is the person who opened the file:
    Kartikey Seth | Sr. Technical Support Consultant | Customer & Employee Experience | Adobe Systems |  Kseth@adobe.com

    Thank you very much!
    Peggy Clark

    2 replies

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    April 16, 2020

    If you like, I could look at the file and see if it opens here. If so, I can resave it as a new file and also an IDML file you can try to reopen.

    L
    lpclarkslcAuthorCorrect answer
    Participant
    April 17, 2020
    Wonderful news! A friend was able to send the file to Adobe, and it was opened and sent to me. 

    This is the person who opened the file:
    Kartikey Seth | Sr. Technical Support Consultant | Customer & Employee Experience | Adobe Systems |  Kseth@adobe.com

    Thank you very much!
    Peggy Clark
    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    April 13, 2020

    Have you checked out Adobe's page about troubleshooting corrupt InDesign file? It offers several ways to deal with a problem file including the option to share the file by sending it to idfile@adobe.com. I am assuming that your problem is just with a single file. Please let us know if the problem is more widespread.

    L
    lpclarkslcAuthor
    Participant
    April 13, 2020

    I've looked at several and have tried a few but have to admit it's a little intimidating because I don't want to make things worse. I will try sending it to idfile@adobe.com and see if I can get help there; thank you for your response. The problem is with just the one document, but it does affect all the rest when I try to open them, and I get the same message “You can’t open the application ‘Adobe Indesign CS5.5’ because it is not responding.” I can reopen them with Shift/Control/Option/Command.

    brilliant_portfolio0D45
    brilliant_portfolio0D45
    Participant
    December 16, 2021

    I am working on Indesign document and it suddenly closed and not able to reopen it, please solve the problem and support me to open this file. Hincalco-Hydraulics TM-SM 15Dec2025

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