Problem saving files on InDesign (and all CC apps)

Forum|Forum|4 years ago
March 14, 2022
2 replies
470 views

Hi

Since few weeks I've an intermitent problem saving files on InDesign (and all CC Apps)...

This problem ocurs when I try to made a "Save as..." but if I made a "Save" option then works correctly.

I'm using a MBA M1 with Monterey 12.2.1.

Anybody has the same problem?

Can anybody solve?

Alberto Gombáu

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi @Gombau,

Sorry to hear about the trouble you are facing. I would request you to share a few details as this issue was introduced with macOS 12.0 in October and later got fixed by Apple in Mid December in v12.1, and it has resurfaced for some users in 12.2.1 & 12.3:

Have you tried updating to macOS 12.3?
Are you using Multiple Monitor(s)?
Please confirm if Save as dialog box is not showing up or the "Save as" button is greyed out?

Also, I would request you to check if you are able to save as in the Root user account (https://support.apple.com/en-us/HT204012) or not.

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

G

GombauAuthor

Participant

Hi Anshul 👋

Thanks for your response.

Answering your questions

I'm update to MacOS 12.3 and the problem continues.
Yes I'm using an external monitor, but the MacBook is closed
The "Save as" dialog isn't showing but the "Save as..." menu isn't greyed out (I sent you a screenshot of menu)

About being able to use root mode, I prefer not to do this, my MacBook is a works machine and I'm afraid to do this test 😜

Thanks for your time I hope you find a solution

Alberto

Anshul_Saini

Community Manager

Thanks for sharing the information, @Gombau. I would request you to try a few steps:

Change the primary monitor from System Preferences (Display) and then restore the settings back to the original. Steps are shared here.
Rename the CEP folder to CEP.old from the following location:
/Library/Application Support/Adobe
If that doesn't help, rename the UXP folder to UXP.old from the following locations:
MAC: /Library/Application Support/Adobe
MAC: ~/Library/Application Support/Adobe

Let us know if it helps.

Regards,

Anshul Saini

E