Problem saving in InDesign

Question

Hello! I'm having trouble saving a file in InDesign. Only a black window opens and stays there. Do you know what could be happening?

Abhishek Rao · Accepted Answer

Hi @Eliana_Pe�a6620,

Thank you for confirming the details. You're right, the Save in Background option isn't available in InDesign (I mixed that up with Illustrator, my apologies). Please go ahead and try the other steps I mentioned earlier for macOS, renaming the CEP and UXP folders and then relaunch InDesign to see if that helps.

If the issue still persists, try going to InDesign > Preferences > General and enable Use Legacy 'New Document' Dialog, then restart the app and check if you're able to save normally.

Please update me on how it goes.

Abhishek

Abhishek Rao · Answer

Hi @Eliana_Pe�a6620,

Thanks for reaching out. Could you please confirm which version of InDesign and operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

First, try going to Preferences > File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe

If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

Looking forward to your update.

Abhishek

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.