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mb1111
Participant
August 12, 2024
Question

Problem with Adobe Indesign closing nearly immediately after opening, cannot find the atm3.log file

  • August 12, 2024
  • 1 reply
  • 196 views

Problem starting up InDesign and cannot find the atm3.log file in finder after following all the steps in 

Troubleshoot launch errors using logs

article

This topic has been closed for replies.

1 reply

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
August 12, 2024

Which (exact) version of InDesign and OS?
Do you have any Beta versions installed – if so deleted them.

How much RAM. and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences back to the factory defaults?

 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 12, 2024

Hello @mb1111,

 

I’m sorry you’re experiencing issues with Adobe InDesign closing shortly after opening. I understand how frustration. 

To help us better understand and resolve your issue, could you please provide the information requested by our expert? Specifically, we would like to know:

  1. Any error messages you see when InDesign closes.
  2. If you’ve recently installed any new software or updates.
  3. If you have any BETA apps then please update or uninstall them and check the issue. For your reference: 

    Unable to launch all Creative Cloud apps like Phot... - Adobe Community - 14784958

Please don't hesitate to let us know if you need further assistance. We’re here to help!

 

Thank you, 

Abhishek Rao

 

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