Question

problème de sauvegarde

Forum|Forum|5 months ago
December 23, 2025
2 replies
146 views

Bonjour,

Depuis que j'ai installé la nouvelle versions v 20.5.1 et v21.0.2, je n'arrive plus à sauvegarder mes fichiers. En effet, je peux ouvrir et travailler sur mes fichiers In Desing, mais lorsque je veux "enregistrer"ou "enregistrer sous", il y a une nouvelle fenêtre qui s'ouvre, toute noir et rien ne se passe.

Merci de votre retour.

Mike Witherell

Community Expert

Are the files you are trying to open and Save or Save As on your local hard drive or on a cloud-based storage network?

Mike Witherell

M

mathieu_2784

It's a new file so it's not anywhere

Harshika Verma

Community Manager

Hi timothee_1497,

Thank you for getting in touch, and sorry for the trouble. The team released a new update yesterday, version 21.1. Could you please try updating to the latest version and let us know if that resolves the issue?

We would be glad to assist you further.

Thanks,

Harshika

M

mathieu_2784

Hello,

I have the same issue with the version 21.1 on Windows 11, a totally black window when trying to save or save as. On the other hand, the version 20.5.1 works fine.

Thanks,

Mathieu

T

timothee_1497Author

Bonjour, J'ai "réglé" ce problème en enregistrant une copie de mon fichier, à la place de l'enregistrer. La copie prends le format de la nouvelle version et est utilisable. L'ancien fichier doit être supprimé.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded