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Marjorie217742082krg
Participant
April 1, 2022
Answered

Problème de typo

  • April 1, 2022
  • 3 replies
  • 276 views

Depuis la mise à jour, une font créée pour un client n'est plus reconnue sur Indesign mais reste valide sur Illustrator…
avez-vous une solution ?

This topic has been closed for replies.
Correct answer Harshika Verma

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
May 10, 2022

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 5, 2022

Hi @Marjorie217742082krg,

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

 

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

 

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

 

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

 

Regards,

Anshul Saini

L
Community Expert
LaubenderCommunity Expert
Community Expert
April 1, 2022

Hi Marjorie,

I see similar issues discussed here in the InDesign forum.

For example in this thread I linked to below where we discussed that in German.

Hope, the forum translation service is good enough so that you can follow.

 

Unfortunately no solution yet.

 

One strategy could be:

Go back to InDesign 2021 version 16.4 if your client's data and your operating system and machine allows this.

 

Here the link to the discussion:

 

Installierte Schrift nicht vorhanden
Christina23835113hr7f, Mar 31, 2022
https://community.adobe.com/t5/indesign-discussions/installierte-schrift-nicht-vorhanden/td-p/12849453

 

Nina, the OP of this thread is with a Windows 10 machine.

One of the commenters, aniri5j9ox8tw2ln, is on Mac OS and sees the same issues like Nina.

 

I myself, I'm also on Windows 10 and tested extensively with the font file Nina has trouble with.

Had issues yesterday in the evening to see the font in InDEsign 2022 when it was installed in a Document fonts folder. Had no issues when it was installed for all users in my system or was made available through InDesign's Application > Fonts folder. Today, after a restart of my machine, the issue went away. I have no idea, why! For Nina and I guess also for user aniri5j9ox8tw2ln the issue persists.

 

Regards,
Uwe Laubender

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