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Noémie02
Noémie02
Participant
August 5, 2023
Question

Problème de typographie - Polices Adobe Fonts toutes désinstallées -

  • August 5, 2023
  • 1 reply
  • 322 views

Bonjour, 

 

Depuis 1 semaine, lorsque j'ouvre mes fichiers InDesign, je n'ai pas de message d'erreur qui s'affiche mais toute les typographies que j'avais téléchargées sur Adobe Font se sont toutes supprimées. Maintenant lorsque j'ouvre mes fichiers, les écritures dans mon fichier sont surlignées en rose et lorsque je clique pour voir quelle est la typo, c'est écrit entre guillemets (voir pièce jointe). Parfois, au bout de quelques minutes, la typo se retélécharge et je peux l'utiliser à nouveau et parfois, mon texte reste surligné en rose.

 

Le souci c'est que j'ai perdu toutes mes typos et sur le creative cloud, mon historique des typographies est complètement vide alors que j'en avais téléchargé des dizaines et des dizaines.

 

Quelqu'un at-il déjà rencontré ce problème ? Si oui, que dois-je faire pour tenter de retrouver toutes les typos que j'avais téléchargé ?

 

Merci d'avance.

This topic has been closed for replies.

1 reply

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
August 5, 2023

This often happens when Adobe Fonts can't resolve where your computer is located compared to where it was located the last time you used InDesign. Please I'm not talking about whether you move your computer to your living room or the company break room; I'm talking about the computer's IP address.

 

  • Is your computer connected to a local area or wide area network? Realize that even if it's the only system you have and you connect to your printer with a USB cable, your cable modem generally defines your gateway to the Internet as a network. Where are your InDesign files located? Are they on your local system? Saved on a hardware network server? Saved on a remote cloud server?
  • Does your system connect to the "network" through DHCP, or dynamic IP addressing? Or does it have a static IP address?
  • Has anything changed in your network setup in the last week or so? Have you gone from working at home to the office, or vice versa?

 

It isn't always the case, but network configuration is at the root of issues you describe often enough that it's usually the first place I start for sleuthing, and solving, these kinds of issues. If you could please share the answers to these questions, it'll help us get you past your issues and hopefully get you up and running smoothly once again.

 

Hope this helps,

 

Randy

 

 

 

 

Noémie02
Noémie02Author
Participant
August 13, 2023

Hi, 

Thank you for your help!

 

To answer your questions:

  • My InDesign files are located on my laptop local system and I think my computer is connected to a wide area network.
  • I have absolutely no idea if I have a static or dynamic IP adress (sorry about that). I'm currently using the-hotel-next-to-my-flat's WIFI because I have problem with mine (I don't know if it helps you anwering the question).
  • Something definitely changed a few weeks ago when I tried to open InDesign. Indeed, I am a design student so my school has a "partnership" (don't know what else to call it) with Adobe which allows all students to get Adobe at a preferential price. The subscription is supposed to last 1 year (approximately). About 2 weeks ago, when I opened InDesign, Adobe "asked" me to choose between my personal profile or my professional profile (professional meaning my design student profile, I don't know if it makes sense). It had never asked me that before. So I choose the professional profile (since it was the one I had been using the entire year). But still, all my fonts had disappeared. And I know the right profile is the professional one (because I had changed my profile picture and the personal profile had a no personnalized profile picture (see picture attached to the message). I'm really sorry if it doesn't make sense but I'm struggling to explain it any other way.

 

I hope my answers will be of any help.

 

Noémie

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
August 14, 2023

I gotcha. Thanks for providing the additional information. It makes it easier to point to possible solutions that may help you past your issues.

 

If you're on a public network, I'd bet that you're using DHCP, or dynamic addressing, to connect to the network next door.

 

But the additional information you provided is telling. And very important. I'd just about bet that you have a conflict between the personal user profile you set up when you subscribed to Creative Cloud and the professional profile you established when you were asked to make that choice a couple weeks back. Choosing the professional profile may have been the correct choice, reflecting your station with the school and your chosen profession, but it might have been the wrong choice as far as connecting to your online resources with Adobe Systems. You may have one software install, but you may have two online accounts with Adobe Systems.

 

The software still works, because you subscribed legitimately and either your system still acknowledges that or it hasn't "phoned home", as your Creative Cloud application does every 30 days, to ensure that you're legitimately subscribed to Creative Cloud. That would explain why all your online resources seem to have disappeared. If you'll allow me to use an analogy from my days in the US military: nothing is ever really lost, it's just gets misplaced.

 

Because you subscribed to the software yourself — even though you got an educational discount from your school — I'm pretty confident that you've got two accounts with Adobe Systems, and hopeful that all your Adobe Font selections are still where you left them. Perhaps in your personal Creative Cloud account. Since your account is driven by three things: your email address, your password and the credit card attached to the subscription, your personal account may contain everything you loaded from online resources. But when you chose your professional account, which may have the same email address and/or the same password and/or the same credit card, it connected you with different account that has none of those resources.

 

InDesign, like any other CC application, will do its best to claim the resources needed to work with your open file(s). But as you've seen it's not perfect. CC apps will call on Adobe's online resources to reconcile problems. As you've discovered, sometimes that works and sometimes it doesn't. And since your CC apps are borrowing those resources, when you shut down your file(s), they're still not on your system.

 

But enough with the problem; you're looking for a solution.

 

First, go to your Help pull-down menu and select the Manage My Account... menu command. I'm typing this in English, so please excuse if the translators here mangle relating things here en française. This should open a page in your default web browser which will show which account is associated with your CC installation. Since you have an indication there are two accounts by avatars associated with each account, you should quickly know which one is associated with your CC installation.

 

This is important: you want to first make sure that whatever account you're signed into, it shows the correct credit card information and it shows that your subscription is paid on either a monthly or annual basis. If that's not the case, you need to fix that first or you may lose total access after an introductory period. If the account you're signed into shows it's a valid and paid subscription, everything else becomes easier. You will have the luxury of time to straighten things out.

 

I'm hopeful that you didn't store school or working graphics files on Creative Cloud, and have them on either your local drive or your school's servers. If that's the case, at least your schoolwork and any side work won't be trapped somewhere in Adobe's servers. The worst case scenario would be that you'll have to sign into Adobe Fonts with the same account where your software is registered. I know it stinks, but you may have to download access to all those fonts all over again.

 

I don't know where you're located, but if you get in touch with Adobe Customer Support in your country, they should be able to help you get things straightened out.

 

The good news though, is that all is not lost. And that you likely have avenues to recover what you can't lay your hands on right now.

 

Bonne chance,

 

Randy

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