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June 1, 2010
Question

Problems making a PDF from Indesign CS5

  • June 1, 2010
  • 46 replies
  • 74901 views

Hi friends. I have recently switched to CS5 and I find that I usually need to close the program and then reopen it before I can make a PDF. It says it is working in the background but all it does is spin without creating the PDF. Anyone else having this problem? 

TED

    This topic has been closed for replies.

    46 replies

    September 14, 2010

    For those people too lazy to read all the posts correctly (Like Myself) Bob has helped me out by creating a new book, adding the doc to the new book and exporting from there, books export in the foreground.

    Thanks to Bob and all the others who are helping with this issue.

    Have a good one

    Clement_Aanestad
    Participating Frequently
    August 26, 2010

    Hi all,

    have fast-read most of the threads and choose to put my experience to Export PDF from ID CS5 in this thread instead of starting a new...

    Have in many years used PS via Distiller, and I really trust Distiller for making god PDFs. Now, in Snow Leopard the Adobe PPD is not available and we are "forced" to Export. Have made a lot of books lately, and have experienced the Background task hanging - but only if I put several documents in a "que". One or two documents works fine. But I loose the "feeling" of the progress...the PDF is on disk and looks OK as an icon, but is not. We have to be patient. I really miss a progress bar...

    Anyway, I am back to using Distiller becuase of the everlasting fontissue. Have experienced that fonts dissappears or jump.

    Dissappears:

    Exported a job with a lot of text. Randomly whole paragraphs are missing on different spreads, on other spreads its OK - yes, its the same font, same paragraph style, same characther style - only another spread in the same document, and its reeeaalllyyy random.

    Jump:

    Had a book, about 100 pages, a reprint, all I did was to open ID-file and export PDF. On one page, only, there was a fail, the word: "AUS?". When exported it said: "US?  A". The A had jumped like 5 places to the right. As seen on the pictures the person who have made the book original have played around with tabs and spaces, but I dont think that is the reason as this is done on almost all the headings. And its one textframe!

    Both of this issues was solved using "god old PS - Distiller - PDF metod".

    Anyone else who have experienced this kind of issue? I reeealllly dont like it.... :-(

    Known Participant
    August 26, 2010

    I'd like to know if anyone else is having text placement errors in PDF export of InDesign CS5 documents, such as the ones Clement mentioned.

    We're about to start a 1,000 page book project, and such errors would make CS5 an absolute non-starter.

    At the first sniff of something like that happening with our files, we'll have to skip CS5 and stay with CS4 in our studio, even though we're teaching CS5 at the college. We could lose a client over something like that.

    I'd much appreciate hearing about anyone else's experiences.

    Cheers and thanks

    Known Participant
    August 26, 2010

    Clement - were the problems you describe only with files created with earlier versions of InDesign? Or have you seen them in new files created in Id CS5?

    Thanks

    Tom

    July 28, 2010

    Any suggestions from any user or adobe person on how to turn off the "background tasks" process?

    Even if it involves hacking inside the program?

    Hey Adobe, is this likely to ensure something that worked so well (and a fairly crucial function) in the previous version can work again with this version? [Ok, I probably don't expect to receive an honest answer from them regarding whether disabling this 'new' feature will improve performance]

    Community Expert
    July 28, 2010

    chumeister wrote: "Any suggestion from any user…"

    @chumeister:

    to quote myself ;-) :

    P.S. I posted a ExtendScript (JavaScript) at the InDesignSecrets  forum for exporting to PDF as a foreground process. Feel free to try out  the code:

    http://indesignsecrets.com/forum/general-indesign-topics/pdf-export-problems-with-cs5#2709

    Uwe

    P.P.S.: the forum system messes up the URL above. Just eliminate the blank character in the word "problems" to get the link right…

    Adobe Employee
    July 28, 2010

    @chumeister,

    If the script posted on InDesignSecrets.com allows you to export the same file with the same settings without error, then you are definitely running into the issue we are aware of regarding the PDF background export (aka multi-threading). Follow this forum thread for updates on that issue:

    http://forums.adobe.com/thread/648567?start=50&tstart=0

    Sincerely,

    Matthew

    Known Participant
    July 9, 2010

    I joined this thread early on and want to thank all those that have posted their comments and experiences. The honesty and candor has been very helpful and without it I would still be trying to export to PDF instead of using the Presets. This one modification in the process was the difference in success and failure. I was able to successfully use the preset to create a PDF of a 724 page book. It is very important to keep the Background Task window open to see the progress, otherwise there is no indication that something is actually taking place, and it is easy to open the PDF too soon thinking it is done - which obviously results in an error message.

    Two key steps:

    1. Use Presets

    2. Use the Background Task window to monitor progress.

    Thanks again!

    BobLevine
    Community Expert
    Community Expert
    July 9, 2010

    You can tell InDesign to launch Acrobat to show you the PDF once it's done. This is a sticky setting so once you select it, it's on until you change it.

    Bob

    July 8, 2010

    I followed your discussion very interesting and I only a couple of points to make: to use InDesign CS5 when I left the trial at Adobe, I'm working quite a while 'with the purchased version and the problems described from you I've seen them only once they went into the export loop but before you read this discussion I attribute the problem to the file. indd, being a CS version. I confirm that the cancel button does not work.
    Using the Italian version on MacOS 10.6.4 ... it can hit something?

    PS: There are many free scripts to export to pdf that seem to work perfectly, can not be a temporary solution?

    Greetings and sorry for the bad google translation.

    Alberto

    Adobe Employee
    July 8, 2010

    All,

    Just a reminder, if you can provide a packaged document along with PDF preset (aka .jobptions file) that consistently causes a failure when trying to export to PDF, please send it to me. You can contact me directly at mlaun -at- adobe.com. But without a file that will reproduce the failure, I'm not likely to make much headway, so please email me only if you have files that consistently reproduce the failure. Even better, test it on a colleagues machine to confirm it fails there also, then get in touch with me. I can make FTP information available for you to upload them for me.

    Sincerely,

    Matthew

    Hilary Klein
    Participant
    August 5, 2010

    Hi Matthew,

    I have been having problems exporting the file. I tried getting rid of the guidelines, and that seemed to work. I was able to export the file twice without having to close InDesign. It was a "vigin" CS5 file, with lots of jpegs made from CS5 photoshop inserted.. but when I tried to recreate the bug.. even with guidelines I had no problem???

    It seems to me you just have to restart InDesign once or twice?? I don't know. Good luck with this one.

    I use a mac Intel duo processor 2.16 GHz with OSX 10.6.4

    Model Name:    iMac
      Model Identifier:    iMac6,1
      Processor Name:    Intel Core 2 Duo
      Processor Speed:    2.16 GHz
      Number Of Processors:    1
      Total Number Of Cores:    2
      L2 Cache:    4 MB
      Memory:    2.5 GB
      Bus Speed:    667 MHz
      Boot ROM Version:    IM61.0093.B07
      SMC Version (system):    1.10f3
      Serial Number (system):    W87130TQVGN
      Hardware UUID:    00000000-0000-1000-8000-0017F2D4371E

    I have both CS3 & CS5 on my computer.

    Hilary Klein

    Known Participant
    July 7, 2010

    I haven't read all the posts here, but one post did have the answer for me at least. Create a new pdf preset using the same specifications as the default preset you want and rename it. Then export to pdf (print) choosing your new preset, open the background tasks panel and watch as each page is processed. This was a big relief for me after countless and desperate failures - interactive pdf didnt work as it will export spreads if your document is set up as spreads - and print to postscript and distill option was not practical for proof pdfs. I was contemplating uninstalling and reverting to CS4 before this solution. Why they made apparently needless changes beats me.

    Liz

    9999raphael_freeman
    Participating Frequently
    July 8, 2010

    So I have had a more serious problem with exporting pdf and that is random spaces occur in the text in the document . The bug is known to Adobe and the solution that I have found is to print to pdf rather than export.

    Community Expert
    July 8, 2010

    @Raphael: can you specify what's going on exactly? What conditions (if any) forces the spaces to occur?

    Uwe

    Participating Frequently
    July 5, 2010

    I just upgraded to CS5 and have been experiencing the same problems with PDF export. The progress bar in the Background Tasks window stalls out between 9-14 percent, and the only way to close the document is to do a force quit.

    Restarting the system (not just InDesign) seems to correct the problem temporarily, but it shows up again after a few PDFs are exported.

    I've had it happen with legacy CS4 documents as well as newly created CS5 documents. But it seems to happen more consistently with legacy documents, and most consistently with legacy documents that include drop shadows. Those almost always fail. (I have not tested any pages with other types of transparency.)

    I'll be happy to share any documents and will be in touch with Matthew to see if he's interested.

    This bug is a show-stopper. Can't use CS5 until it gets fixed.

    Steve

    Daniel Cilia
    Known Participant
    July 5, 2010

    Guys a week has passed since I have started to use Adobe PDF Presets instead of Export menu and I it has never failed me once yet. Has anyone tried this work-around and worked, or I have just been lucky? By the way when I make a Pdf from the Adobe PDF Presets I have chosen various self-made presets which I have been using since CS3 and CS4.

    Participating Frequently
    July 6, 2010

    Daniel,

    Thanks for the idea. I tried it but the export failed on the very first attempt. Stalled out at 13 percent, as usual.

    Guess you've been lucky.

    Steve

    Peter Spier
    Community Expert
    Community Expert
    July 5, 2010

    If anyone has a file that consistently refuses to export, I think Matthew Laun might be interested in seeing it. Of course none of the files that gave me trouble before will mis-behave now, so I'm not doing well  in providing test fodder.

    You can contact Matthew by clicking on his name on his post above and sening him a private message -- don't send a file until he asks you, and be preapred to wait for a response since this is vacation week at Adobe.

    Peter Spier
    Community Expert
    Community Expert
    July 1, 2010

    If we can't ALL be civil and constructive and stay on topic and away form personalies I'm going to shut down this thread.

    Inspiring
    July 5, 2010

    Hi,

    I'm having the same trouble when exporting to a Pdf (print). I started with a cs3-template that i opened and saved in cs5.

    After i have run some scripts Indesign crashes when exporting to pdf. I get the notice "Indesign needs to close, ...". But in the process-list i still have to kill "indesign.exe" or indesign refuses to start up again.

    Opening the indd again gives me a chance to export it once.

    I'm searching what causes the export to fail, but i haven't pinpointed it out yet.

    But I have a question:

    Is it only on Windows or is it also on Macintosh?

    Greetz,

    Glen

    Peter Spier
    Community Expert
    Community Expert
    July 5, 2010

    Bal_Glen wrote:

    Is it only on Windows or is it also on Macintosh?

    The problem seems to be present on both platforms.