Problems syncing InDesign files using Cloud Documents

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Why is there an issue syncing indesign files to Creative Cloud? has worked perfectly for a year and now has issues. Is it a permissions thing also?

fional90758693Author

Known Participant

Hi, I contacted a support person directly at Adobe who has helped, thanks

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nik.m

Community Manager

Hi @fional90758693, thanks for the update.

It would be helpful if you could share a brief of what the representative did to help fix the issue. It might help others in the future.

Thanks,

Nikunj

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fional90758693Author

Known Participant

Sadly no. We let them access our computers individually, one a Mac, one a PC. Each was approached differently

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Henry_Collins

Participating Frequently

It could be permissions, but if it worked fine for a year and suddenly stopped, it's more likely a sync service issue, a recent update, or a corrupted cloud document. try signing out and back into Creative Cloud, making sure the Creative Cloud app is up to date, and testing with a new document to narrow it down. That usually helps identify whether it's the file or the sync service itself.

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leo.r

Community Expert

Can you please elaborate on what you mean by “syncing indesign files to Creative Cloud”? Are you referring to “cloud documents”? If so, then what kind of issues specifically do you experience?

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leo.r

Community Expert

ok i see, it’s a duplicate of this post:

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