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fional90758693
Known Participant
July 2, 2026
Question

Problems syncing InDesign files using Cloud Documents

  • July 2, 2026
  • 3 replies
  • 41 views

Why is there an issue syncing indesign files to Creative Cloud? has worked perfectly for a year and now has issues. Is it a permissions thing also?

 

    3 replies

    fional90758693
    Known Participant
    July 23, 2026

    Hi, I contacted a support person directly at Adobe who has helped, thanks

    nik.m
    Community Manager
    Community Manager
    July 23, 2026

    Hi ​@fional90758693, thanks for the update. 

    It would be helpful if you could share a brief of what the representative did to help fix the issue. It might help others in the future. 

    Thanks, 

    Nikunj  

    fional90758693
    Known Participant
    July 23, 2026

    Sadly no. We let them access our computers individually, one a Mac, one a PC. Each was approached differently

    Henry_Collins
    Participating Frequently
    July 14, 2026

    It could be permissions, but if it worked fine for a year and suddenly stopped, it's more likely a sync service issue, a recent update, or a corrupted cloud document. try signing out and back into Creative Cloud, making sure the Creative Cloud app is up to date, and testing with a new document to narrow it down. That usually helps identify whether it's the file or the sync service itself.

    leo.r
    Community Expert
    Community Expert
    July 2, 2026

    Can you please elaborate on what you mean by “syncing indesign files to Creative Cloud”? Are you referring to “cloud documents”? If so, then what kind of issues specifically do you experience?

    leo.r
    Community Expert
    Community Expert
    July 2, 2026

    ok i see, it’s a duplicate of this post: