Participant

Question

Problems with my interactive pdf on mobile device (background texture doesn't look good)

Forum|Forum|3 years ago
August 30, 2022
4 replies
617 views

Hey there, hope everyone is having a pleasant day.

I just did a new version of my resume using Indesign. No problems at all, all the hyperlinks work and it looks exactly as I want on my computer. The only problem is when I open it on my mobile device. The background picture (JPEG) let appears stripes of the original pictures and stripes of a grey color I do not used or selected..

(image attached)

Can you tell me if I did something wrong?

Thanks a lot for your help!

This topic has been closed for replies.

Derek Cross

Community Expert

Multi-state objects in Interactive PDFs will not work on mobile devices such as Tablets or Smartphones.

L

Laubender

Community Expert

Hi Derek,

Multi-state objects will not work at all in PDF.

Regards,
Uwe Laubender
( Adobe Community Professional )

Derek Cross

Community Expert

Regarding buttons in Interactive PDFs, you can have a word or words or an image (such as a button shape) as a document hyperlink to say another page in the document, or to an external website.
Some devices, for example, iPads, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc. Multi-state objects (MSO) don’t work at all in Interactive PDFs.

L

Laubender

Community Expert

Hi @charlesc62701636 ,

what you can try is this:

[1] Export a PDF to Adobe PDF (Print) with the following settings:

[2] Export another PDF to PDF (Interactive)

Open the interactive PDF in Acrobat Pro and exchange the pages with the one you exported in step [1].

Save to a new name. The interactive elements should be maintained.

Regards,
Uwe Laubender
( Adobe Community Professional )

charlesc62701636Author

Participant

Hey everyone ! Sorry for the late answer. I would like to sincerely thank you all for your kind help.

Unfortunately nothing of these solutions work. My PDF is perfect on my computer but still looking weird on my mobile device (except when I open it with Acrobat). All the hyperlinks work tho (computer and mobile).

I guess I'm just going to change the background picture, no big deal.

L

Laubender

Community Expert

Hi @charlesc62701636 ,

how would the PDF open in a PDF Viewing App of a browser like Firefox, Google Chrome ( or Microsoft Edge ) on Windows or MacOS ?

Could you make the PDF available for testing?

Regards,
Uwe Laubender
( Adobe Community Professional )

Rishabh_Tiwari

Community Manager

Hi,

Thanks for reaching out. Could you confirm the application you're using to preview the file? Please try opening it on Acrobat Reader and let us know if that solves the issue.

Regards

Rishabh

charlesc62701636Author

Participant

Hi Rishabh, thanks for your answer.

I opened it with the Files opener of my iPhone and with Gmail on my phone. No problems with Acrobat Reader.

Do you have any ideas of why it isn't working on every apps?

James Gifford—NitroPress

Legend

A short answer might be that not all PDF readers are equal. It's not unusual for OS or platform specific ones, or those embedded in email clients, to have display faults with anything but the simplest layouts.

Ditto for the many third-party readers. Some are very good (match Acrobat Reader in reliability and capability); others are optimized to be free/cheap, fast, small, etc. and cut corners in rendering some elements.

If your document displays fine in Reader, it's probably not any inherent problem with your doc or the tool that created it, but using some feature that these other readers don't handle well.

—

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