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Participant
August 9, 2023
Question

problems with open InDesign

  • August 9, 2023
  • 3 replies
  • 108 views

Hello everyone!!
Since two days I'm having problems with Indesign, every time I turn on the computer and try to open the Indesign program, it doesn't open and I have to uninstall and reinstall it to get it to work. Do you know what could be happening and how to solved?

 

Thank you!

This topic has been closed for replies.

3 replies

Robert at ID-Tasker
Legend
August 9, 2023
Peter Spier
Community Expert
Community Expert
August 9, 2023

Does the program start if you log in on your computer using a different user? That indicates something in your user data is to blame and Derek's suggestion should help. Does it launch if you start the computer in Safe Mode? That indicartes a software conflict with something else that is running.

Did the program close unexpectedly (crash) before this started? If it did you may have corrupt recovery data that is causing the program tto crash again on launch. Clearing the InDesign Recovery folder (a hidden folder in  your user profile) should help.

Derek Cross
Community Expert
Community Expert
August 9, 2023

Which version of InDesign and OS?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences back to the factory defaults:

1) Close InDesign
2) Double-click on the Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue box appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)