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L Gryfe
L Gryfe
Inspiring
August 17, 2023
Question

problems with palettes

  • August 17, 2023
  • 3 replies
  • 1443 views

I am having several issues with my InDesign 2023 palettes. I’m running ID on Mac a MacBook Air with Ventura (13.4.1), although the problem has happening since I was on Monterey. Periodically (and frequently), after I've been working in ID for a while, the numbers in the fields in various palettes (text wrap, paragraph styles, character styles) will display offest. After this happens, I might be able to type a number into a field a few more times and then the palettes stop working altogether. At this point, I will have to quit and relaunch InDesign twice. Once doesn't seem to fix the problem.

 

The other problem I’m having is that the content of the palettes will stop displaying altogether. So it's just a blank palette (see attached). When this happens, quitting isn’t enough. I have to restart. Usually restarting fixes the problem but occasionally, I will have to completely reinstall the app. 

 

Is anybody else experiencing this?

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    3 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    August 17, 2023

    If you aren't 100% sure, please work through the instructions in that post. I feel confident that will take care of it. 

     

    If you don't want to, the next step is to use the CC Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to fully remove InDesign and reinstall it. (A regular uninstall leaves junk behind.)

     

    ~Barb 

    ~Barb at Rocky Mountain Training
    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    August 17, 2023

    Hi @L Gryfe:

     

    Which avenue did you pursue? The keyboard command on launch or locating and deleting (or renaming if you are nervous) the cache and prefs files? Or both?

     

    ~Barb

    ~Barb at Rocky Mountain Training
    L Gryfe
    L GryfeAuthor
    Inspiring
    August 17, 2023

    I think I manually removed the files.

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    August 17, 2023

    When InDesign begins to behave erratically, consider rebuilding your cache and preferences. Doing so will solve most of these issues, and the link below explains both the keyboard technique (which works most of the time) as well as the more thorough approach to deleting (or renaming) your cache and preferences, which tends to resolve the more stubborn issues not rectified by the keyboard approach.

    See: https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

    ~Barb

    ~Barb at Rocky Mountain Training
    L Gryfe
    L GryfeAuthor
    Inspiring
    August 17, 2023

    Thanks, Barb. I did that recently and the problem came back.

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