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J
Johann5CBE
Participating Frequently
January 10, 2022
Question

Program Launch Issue

  • January 10, 2022
  • 1 reply
  • 601 views

Good day,

 

We experienced the following error: unable to launch Adobe InDesign as you ma not have sufficient permissions to access the preferences folders when trying to open the Indesign (16.2.1 *64) program about three days ago, upon rebooting the machine it is installed on.

 

Please note that we were able to resolve the issue by clearing the temp folder (%temp%) on the machine and rebooting the machine thereof. However, the issue came back today and we perfomed the same resolution steps. Do you know if there is a permanent fix to the issue? we would kindly like to enquire, in the case that we experience the same issue again.

 

 

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 26, 2022

Hi Johan,

 

We are sorry to hear about your experience and delayed response. I hope the issue is resolved by now. If, not please try the following steps and let us know how it goes:

  • Open the File Explorer window. Click the View tab, and then select Hidden items.
  • Navigate to C:\Users\<Your username>\AppData\Local\Adobe InDesign
  • In File Explorer, right-click the folder InDesign and choose Properties.
  • Click the Security tab, and then click Edit to set permissions.
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box.
  • Click OK twice.
  • Then go to C:\Users\<Your username>\AppData\Roaming\Adobe InDesign
  • Perform the steps from 3-6 (as above).
  • Launch Adobe InDesign from Creative Cloud Desktop app.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

J
Johann5CBEAuthor
Participating Frequently
February 7, 2022

Good day Anshul,

 

Thank you for your detailed feedback, it is much appreciated.

 

Please note that the issue thereof, has not persisted since having raised the "Program Launch Issue" enquiry. However, it did occur again on the 04th of February 2022 and we then managed to resolve it by clearing the %temp% folder on the computer thereof. 

 

Also, I would like to apologise for the delay in getting back to and we will ensure to follow the steps mentioned above should the issue occur again.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 7, 2022

    I am glad to hear that. Thanks for letting us know that. Please feel free to reach out in the future if you run into another issue or have any queries. I'd be happy to help.

     

    Regards,

    Anshul Saini

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