Publish Online Analytics Not Loading

Forum|Forum|3 years ago
March 9, 2022
5 replies
1426 views

It's been a couple of months now that analytics have not been available for either individual documents or my entire account for Publish Online. I can pull up each analytics window, but the little four-box "wait" indicator just spins and spins forever. Never any results. I've left it go for over an hour, nothing. Refreshed the window, nothing.

I have clients who want to know the view data on documents that I've published for them, and it's impossible to give them that information.

Please, can this be resolved?

Correct answer Diane Burns

Ongoing problem, yes. Suggest voting for this as a bug. There are several posts on this, but this one seems to have the most votes, please vote and add any comments. Adobe does look at the votes and comments: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/35964379-publish-online-dashboard-fails-to-show-analytics

G

Geophysicus Rex

Participant

I have the same issue and it is forcing me to look elsewhere for a solution. I publish a lot of online documents but unless I can get analytics for them it is useless. Adobe needs to wake up and fix this right away.

Anshul_Saini

Community Manager

Hi @Geophysicus Rex,

We are sorry for the trouble. You may try the following suggestion, which has worked for other users:

1. Sign out & Sign in

2. Incognito mode

3. Different browsers

4. Clearing cache & cookies

5. System Reboot

6. Network reset

7. Connecting to a personal Internet network (Home or Mobile Hotspot)

If you are still facing the issue, I will request you to check and ensure that all the network endpoints are accessible in the correct port as mentioned in this help article (https://adobe.ly/3aY7jB2) for the services to function correctly. If you are working on an office network, share this help article with your It department. I hope it helps!

Regards,

Anshul Saini

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Geophysicus Rex

Participant

Ok, none of that worked. As for the list of network endpoints, I have no
idea what they mean or how to check if they are accessible. I am not a
network administrator, I am a creative professional with no idea what that
infinite list of gobbledygook means.

Do you have any help that might make sense?

Thanks.

G

Genna23787627lsn0

Participant

I am also experiencing this issue!

Diane BurnsCorrect answer

Inspiring

Ongoing problem, yes. Suggest voting for this as a bug. There are several posts on this, but this one seems to have the most votes, please vote and add any comments. Adobe does look at the votes and comments: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/35964379-publish-online-dashboard-fails-to-show-analytics